Missing EV icons after upgrade to Office 2016 (Exchange Online/Office 2016)
Hi All, We have a killer of a problem that right now is only affecting a few users but my fear is it will grow... I should add that we are well beyond the official 'supported solution"... We were running Exchange 2007 with EV 10.0.4 on both user mailboxes and public folders. We have since migrated all user mailboxes to Exchange Online and are in the process of rehydrating their EV mail into their Exchange personal archives - that's going well... We left the EV tools installed on their clients so they can continune to access Public Folders, which are still archived - this is going to be migrated to Exchange Online as well. My issue... Some users have upgraded to Office 2016 and have lost the icons. We have given them the EV11 add-in and some are working, others are not. In the client log it says: User has never been enabled. (complete rubbish as it worked on Outlook 2013....) FUI: Not loading UI as action map is empty. Is the user enabled? Is the hidden message corrupted? I've checked it using Outlook Spy and EWS Editor and they look intact, everything appears OK but I need someone to tell me what I'm looking for/at? Is it the hidden message that enables the EV icons to appear? If the hidden message isn't in the mailbox, will the icons still appear? Do the icons need to appear in order to open archived items? As it appears so... Thanks!