Recent Discussions
Unable to convert item when message digital signed
Hi, All message digital sign, vault can't convert. Our Server are not connected to the internet. Is there a way to prevent Vault from trying to convert this message? Log Name: Veritas Enterprise Vault Converters Source: Enterprise Vault Converters Date: 2024-09-26 14:15:21 Event ID: 29132 Task Category: Storage Archive Level: Warning Keywords: Classic User: N/A Computer: EVSERVER1.domain.local Description: Unable to convert item content Reason: Unable to convert item as there is no converter available for the document type, and it is not recognised as text. (0xc0041afb) Supplementary Info: File type is unknown (16777216) [FOTC] Item: SA:-0 Subject: smime.p7s Attachment: Type: p7s Vault ID: 1F954F4386BC31C409A8D984EE59BF0271110000EXCHEVARQ01 SaveSet ID: 202409267356516~202406260939120000~Z~812D207A35F1C9B47EAF47B73D527FB1 Attachment ID: 3 Archive Name: 1F954F4386BC31C409A8D984EE59BF0271110000EXCHEVARQ01 Archive Date: 2024-09-26 13:15:00 This item will be archived without a preview being available to the web application and the content will not be indexed. It is not possible to search on the content but the item can be restored as normal For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=15.0.0.0&build=15.0.0.1216&error=V-437-29132 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Enterprise Vault Converters" /> <EventID Qualifiers="32772">29132</EventID> <Level>3</Level> <Task>39</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2024-09-26T13:15:21.896402500Z" /> <EventRecordID>136556</EventRecordID> <Channel>Veritas Enterprise Vault Converters</Channel> <Computer>EVSERVER1.domain.local</Computer> <Security /> </System> <EventData> <Data>Unable to convert item as there is no converter available for the document type, and it is not recognised as text. (0xc0041afb)</Data> <Data>File type is unknown (16777216) [FOTC]</Data> <Data>SA:-0</Data> <Data>smime.p7s</Data> <Data> </Data> <Data>p7s</Data> <Data>1F954F4386BC31C409A8D984EE59BF0271110000EXCHEVARQ01</Data> <Data>202409267356516~202406260939120000~Z~812D207A35F1C9B47EAF47B73D527FB1</Data> <Data>3</Data> <Data>1F954F4386BC31C409A8D984EE59BF0271110000EXCHEVARQ01</Data> <Data>2024-09-26 13:15:00</Data> </EventData> </Event>
Error Recalling from Secondary Storage
Hi, I'm getting an error recalling some files from secondary storage. The error is event id 6882 Unable to complete retrieval request Failed to access file 'J:\Enterprise Vault Stores\EVstore01 Ptn5\2017\12-18\2\059\2059DB30C999293B54DA0D133FB8AC81~2D~6E9D4CD1~00~1.DVSSP'. Reason: The system cannot find the file specified. (0x80070002) Operation: READ Reference: CNTFSStorageDeviceReader::LoadFile The files exists in the CAB file in secondary storage. I can successfully recall the file if I manually copy the DVSSP file from the CAB into the location in the error. So the CAB and DVSSP file isn't corrupt. Error is occurring with multiple files in different CAB files and partitionsEnterprise Vault properties tab "Enterprise Vault is currently unavailable".
Hi, I seem to be having a problem accessing the Enterprise Vault properties page. The message I'm receiving is "Enterprise Vault is currently unavailable". Everything else is working properly. follow the post Enterprise Vault 6 sp3 Properties using Windows 2000 w/ Outlook 2000 | VOX and in the cliente machine event log there is no DCOM event, all computers are joined to the domain and Exchange 2019 does not use RCP over HTTP but MAPI over HTTP. Does does stop work? (When we stop installing OWA Extensions in the CAS server) Or I have a problem? What can I check? My Add-In logs show: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) Failed to contact the EV web server using any of the available URLs 12/09/2024 13:47:09.749[6660][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:47:09.750[7012][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:47:09.751[7012][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:48:27.430[12368][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.430[1848][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.431[10624][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:48:27.431[3988][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.431[9036][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:48:27.432[10624][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:48:27.433[7012][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:48:27.433[9036][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:49:12.465[2964][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:49:12.465[10624][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:49:12.465[9036][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:49:12.465[2964][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:51:09.624[9472][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:51:09.625[9036][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:51:09.625[2964][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:51:09.626[9036][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:51:09.654[9036][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:52:45.841[2964][H]: Considering adding EV property page for folder: [Name=Mails Para Testes], [EID=0000000085AEDA52B3523D4EB3FF92CF2465953C0100A361D75B49D4664AB5E8340577A076EA0003809D7EB60000] 12/09/2024 13:52:45.843[2964][H]: Showing MAILBOX FOLDER EV property page tab 12/09/2024 13:53:32.330[12712][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:53:32.331[12712][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:53:32.347[12712][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:53:32.750[2964][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:53:32.751[2964][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:53:32.766[2964][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:56:24.883[10624][H]: PSTWORK: {CPstHttpWorkerThread::DoWork:#246} PST HTTP Worker thread exited successfullyCan not delete 64bit Index Location after upgrade all index to Elasticsearch
Hi all, I have just finished upgrading all my indexes to Elasticsearch (after upgrading to Enterprise Vault 15.0). When I attempted to remove all old index locations from the Enterprise Vault Administration Console (VAC) in order to delete the old volume from the server, I received the following message: --------------------------- Enterprise Vault --------------------------- This folder is being used by the Indexing Service to maintain active indexes. You cannot remove this folder until all the archives have been deleted from it. --------------------------- OK --------------------------- After investigating I realised that I are still index register in the SQL database ( EnterpriseVaultDirectory - IndexVolumeView). The archive these indexes report they only have elasticsearch locations and all of them are still empty. Is there a way to correct this issue? I need to return the empty volume.
Need to programmatically restore saved EV shortcuts saved as MSG files
Scenario: Employee drags their outlook ev shortcut onto their desktop. This naturally saves the EV shortcut as an MSG file. The employee files these msg files into our document management system. Other colleagues can not open the MSG files or see the attachments, because the MSG is an EV shortcut and only the message owner has access. I wrote a script to retrieve new MSG files saved into the document management system and I can easily identify the message class. What I can not pull is the archiveID or the savesetID. Some folks said to try redemption, I engaged Redemption / outlook spy and they could not retrieve the archived or saveset ID. I need the extended mapi parameters or some method to extract this archiveID/Saveset ID to enable me to retrieve the original email and replace the EV shortcut msg. (I call this rehydrating). I'm surprised EV API does not have a command to help me with this...EV Vault Cache settings
Hi I have a couple of questions on Vault Cache I want to ask to get a better feel for the functionality and to check if my understanding is correct. The MDC (metadata cache file) contains what can loosely be described as the item shortcut? It contains the metadata of the message and the start of the content - correct? Is this based on the shortcut content as specified in the archiving policy (eg the first 500 characters) or is it a fixed number of characters regardless of what the shortcut body is defined as within the archiving policy? Should a user set an age limit of say 1 year for the download content, does the MDC file contain the metadata for the entire users archive but there is a separate 'content file' that will download the content for only the most recent years worth of archived items? When items in the content file become older than 1 year are they automatically removed? If a 1GB limit is set for the size of the Vault Cache - does this only apply to the content file or is it the combined size of the MDC file AND the content file? and if a 1GB limit is set, is there an easy way to determine the date of the oldest file in the users Vault Cache. I assume that as new content is synchronised, the oldest content is deleted to stay within the same 1GB limit? I understand the MDC can be 'renamed' to PST and viewed as a PST file? Does the same apply to the 'content file' - are the message items contained within this file readable should this file be compromised? many thanks in advance.Issue using "Run now" option for archive task
Hi all I'm experiencing a strange issue on archive task on my 12.2 EV environment. If i lunch an archive task using the "Run now" option on a specific maibox the task run for long time ( i tested it asking to archive only 1 item) and after it finish in the report i found "0" items archive also if the "Future eligible items" is poulate with a numer greater than 3000. If wait for the scheduled archive task for the same mailbox during the night it works correctly. I've laready checked event viewer but no errors or warnings appear, checked the VSA and it's OK, no issue regarding backup mode. Also using dtrace i don't have any errors, seems it check every not archived yet mail in the mailbox and find a lots of them elegible for archive, but it don't do it. Only "strange" messages that i found with dtrace for every mail scanned are: {PropsItem::HasShortcutProps:#151} Shortcut properties are not present (incorrect MAPI type; expecting PT_STRING8). {MigratedDominoItems::IsMigratedDominoShortcut:#200} This msg is not a migrated Domino shortcut: Item does not have Domino shortcut properties. (ArchiveTask) <13948> EV:L {CPrioritizedItemTable::InsertRow:#295} (Age) - Table overflow The issue seems related only to a particular big mailbox (around 250GB), no other mailboxes impacted. regards Davide
