Recent Discussions
Is it possible to query the index database?
HI there, my client has asked whether the could directly query the index database for specific content? The client has a lots of CDR's which contains phone numbers, timestamps etc! Could he for example query the database to how offen a phone number appear in the database between 2022 and 2024? Thank for your numerous response!AlexNtowGH2 days agoLevel 423Views0likes1CommentVeritas Enterprise Vault performance issue
Dears i came Across Dtrace scripts and used performance scripts and what i saw in the logs seems not clear for me as per below logs my decompressed message size is smaller than my compressed message size. which is totally not logic for me, any ideas? CSavesetPersist::PackSavesetBytes Completed compression step. hr=Success (0)|Uncompressed size:79360 Compressed size:79401 Elapsed:0.00 (secs) CSavesetPersist::PackSavesetBytes Completed verification decompression step. hr=Success (0)|Compressed size:79401 Uncompressed size:79360 Elapsed:0.00 (secs)Morsi2 days agoLevel 168Views0likes1CommentElasticsearch JVM heap size over 90%
Hi, We have 3 server with archiving and Indexing services, sometimes we getting Elasticsearch JVM heap size over 90%, and search stop working for the index in that server, restart the index service and work again, I create a powershell script to monitor (https://www.veritas.com/support/en_US/article.100061339), can see at the end. What can I do to prevent this to happen, should I increase the Elasticsearch JVM heap size value ?(https://www.veritas.com/support/en_US/article.100060258) I'm in EV 15.0 no fixes (yet) # Define the remote computer's name or IP address $remoteComputer = "evserver" # Define the script block to get the performance counter data $scriptBlock = { $JVMCounter = Get-Counter '\Enterprise Vault Indexing (Elasticsearch)(*)\JVM heap size % used' [pscustomobject]@{ Server = $env:COMPUTERNAME Name = $JVMCounter.CounterSamples.CookedValue } } Invoke-Command -ComputerName $remoteComputer -ScriptBlock $scriptBlockTonaco_pt23 days agoModerator55Views1like2CommentsLatest support matrix has dropped support for 14.x on Server 2012 R2.
Hi, I have a query why Server 2012 R2 has been dropped for EV 14.x in the latest compatibility matrix. Previous versions of the matrix said the Sever 2012 R2 is supported for EV 14.x. I have attached a screenshot of the previous matrix. How can it be supported one month then dropped from support another month for the same EV version?Solvedsunny11124 days agoLevel 2649Views0likes2CommentsMissing PST options in Admin Console
Hi, After upgrading to version 15.1, we noticed that some menu options are missing in the Administration Console. Specifically, the Personal Storage Management section is no longer expandable and only shows the PST Dashboard, with no access to the PST Overview or other related options. Has anyone else encountered this issue, or does anyone have a solution?28Views0likes2CommentsEnterprise Vault Add-in on the New Outlook
Has anyone been able to get the Enterprise Vault Add-in to work with the "New" outlook experience? Trying to get ahead of it incase Microsoft starts forcing us to use the new outlook experience like they did with Teams V2. Thanks!MRWALLEYE2 months agoLevel 331Views0likes0CommentsMoving EV Journal archive within site ignoring MaxFailedItemCount threshold?
Hello, We have a situation in which a VS database is corrupted and there is no backup of it available. In addition, huge amount of partition data was deleted the hard way - files were just deleted from the file system. I´m trying to work around this, so I created a new VS, and my intention is moving as much as possible data to a new VS / partition from the old VS whose database is corrupted, but the process fails when the maxfailedItemcount threshold is reached, which is expected in this case. Question: Is there a way to override any failed items count?Jose_Luis_Per12 months agoLevel 523Views0likes2CommentsEV mailbox license challenges
Hi I am looking for a guidance to know appropriate number of licensed users of EV for mailbox archive. I am fine using usage summary report OR anything from logs (e.g. IIS) / SQL/PowerShell. Please apologies however I am not confident enough if Veritas tool (EVLA..ETC) gives correct picture of licensing. For any legal OR licensing perspective, this is very difficult to find out who is the actual user for EV. Here is my thought. • Mailbox archive by EV when it used to exist in exchange servers. Now if mailbox moved to EXO however, he may OR may not access the archive depending upon usage. For e.g. he may access EV for 1-2 month or maximum a year. Now since one-year emails are being archived by EXO then it’s rare user will look into EV archive. This situation AD a/c still exist. This may not reflect actual EV licensed user. Additionally, organisation pay double archiving fees as one is EXO second for legacy EV archived emails . • User left organisation and his EV archive still exist. For any reason say for example, retrieving important email, permission is assigned to his manager then again this will be eligible for license. • A shared mailbox archive either inactive or active, permission is granted to team members then the all-group member will be eligible for license. In my opinion, the license should be there only for a mailbox that is active in on-premises and archived by EV. All AD user account of shouldn’t be eligible for license. There could be best practice such as below. Mark in-active archives. E.g. User is migrated to EXO or left OR where there is no need to access to old, archived emails. • Remove permission from archive those are marked as in-active. This is good options instead of deleting archive. • Remove unnecessary permission archives from shared mailbox OR user left from mailbox. Please help me if anyone have similar challenges and have better high-level plan. Regards Pradeep PapnaiSolvedpapnai-pradeep22 months agoLevel 042Views0likes2CommentsEnterprise Vault properties tab "Enterprise Vault is currently unavailable".
Hi, I seem to be having a problem accessing the Enterprise Vault properties page. The message I'm receiving is "Enterprise Vault is currently unavailable". Everything else is working properly. follow the post Enterprise Vault 6 sp3 Properties using Windows 2000 w/ Outlook 2000 | VOX and in the cliente machine event log there is no DCOM event, all computers are joined to the domain and Exchange 2019 does not use RCP over HTTP but MAPI over HTTP. Does does stop work? (When we stop installing OWA Extensions in the CAS server) Or I have a problem? What can I check? My Add-In logs show: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) Failed to contact the EV web server using any of the available URLs 12/09/2024 13:47:09.749[6660][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:47:09.750[7012][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:47:09.751[7012][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:48:27.430[12368][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.430[1848][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.431[10624][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:48:27.431[3988][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.431[9036][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:48:27.432[10624][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:48:27.433[7012][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:48:27.433[9036][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:49:12.465[2964][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:49:12.465[10624][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:49:12.465[9036][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:49:12.465[2964][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:51:09.624[9472][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:51:09.625[9036][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:51:09.625[2964][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:51:09.626[9036][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:51:09.654[9036][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:52:45.841[2964][H]: Considering adding EV property page for folder: [Name=Mails Para Testes], [EID=0000000085AEDA52B3523D4EB3FF92CF2465953C0100A361D75B49D4664AB5E8340577A076EA0003809D7EB60000] 12/09/2024 13:52:45.843[2964][H]: Showing MAILBOX FOLDER EV property page tab 12/09/2024 13:53:32.330[12712][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:53:32.331[12712][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:53:32.347[12712][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:53:32.750[2964][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:53:32.751[2964][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:53:32.766[2964][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:56:24.883[10624][H]: PSTWORK: {CPstHttpWorkerThread::DoWork:#246} PST HTTP Worker thread exited successfullySolvedTonaco_pt2 months agoModerator44Views0likes2Comments