Recent Discussions
Missing PST options in Admin Console
Hi, After upgrading to version 15.1, we noticed that some menu options are missing in the Administration Console. Specifically, the Personal Storage Management section is no longer expandable and only shows the PST Dashboard, with no access to the PST Overview or other related options. Has anyone else encountered this issue, or does anyone have a solution?22Views0likes2CommentsEnterprise Vault Add-in on the New Outlook
Has anyone been able to get the Enterprise Vault Add-in to work with the "New" outlook experience? Trying to get ahead of it incase Microsoft starts forcing us to use the new outlook experience like they did with Teams V2. Thanks!MRWALLEYE22 days agoLevel 318Views0likes0CommentsMoving EV Journal archive within site ignoring MaxFailedItemCount threshold?
Hello, We have a situation in which a VS database is corrupted and there is no backup of it available. In addition, huge amount of partition data was deleted the hard way - files were just deleted from the file system. I´m trying to work around this, so I created a new VS, and my intention is moving as much as possible data to a new VS / partition from the old VS whose database is corrupted, but the process fails when the maxfailedItemcount threshold is reached, which is expected in this case. Question: Is there a way to override any failed items count?Jose_Luis_Per129 days agoLevel 521Views0likes2CommentsEV mailbox license challenges
Hi I am looking for a guidance to know appropriate number of licensed users of EV for mailbox archive. I am fine using usage summary report OR anything from logs (e.g. IIS) / SQL/PowerShell. Please apologies however I am not confident enough if Veritas tool (EVLA..ETC) gives correct picture of licensing. For any legal OR licensing perspective, this is very difficult to find out who is the actual user for EV. Here is my thought. • Mailbox archive by EV when it used to exist in exchange servers. Now if mailbox moved to EXO however, he may OR may not access the archive depending upon usage. For e.g. he may access EV for 1-2 month or maximum a year. Now since one-year emails are being archived by EXO then it’s rare user will look into EV archive. This situation AD a/c still exist. This may not reflect actual EV licensed user. Additionally, organisation pay double archiving fees as one is EXO second for legacy EV archived emails . • User left organisation and his EV archive still exist. For any reason say for example, retrieving important email, permission is assigned to his manager then again this will be eligible for license. • A shared mailbox archive either inactive or active, permission is granted to team members then the all-group member will be eligible for license. In my opinion, the license should be there only for a mailbox that is active in on-premises and archived by EV. All AD user account of shouldn’t be eligible for license. There could be best practice such as below. Mark in-active archives. E.g. User is migrated to EXO or left OR where there is no need to access to old, archived emails. • Remove permission from archive those are marked as in-active. This is good options instead of deleting archive. • Remove unnecessary permission archives from shared mailbox OR user left from mailbox. Please help me if anyone have similar challenges and have better high-level plan. Regards Pradeep PapnaiSolvedpapnai-pradeep229 days agoLevel 035Views0likes2CommentsEnterprise Vault properties tab "Enterprise Vault is currently unavailable".
Hi, I seem to be having a problem accessing the Enterprise Vault properties page. The message I'm receiving is "Enterprise Vault is currently unavailable". Everything else is working properly. follow the post Enterprise Vault 6 sp3 Properties using Windows 2000 w/ Outlook 2000 | VOX and in the cliente machine event log there is no DCOM event, all computers are joined to the domain and Exchange 2019 does not use RCP over HTTP but MAPI over HTTP. Does does stop work? (When we stop installing OWA Extensions in the CAS server) Or I have a problem? What can I check? My Add-In logs show: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) Failed to contact the EV web server using any of the available URLs 12/09/2024 13:47:09.749[6660][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:47:09.750[7012][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:47:09.751[7012][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:48:27.430[12368][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.430[1848][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.431[10624][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:48:27.431[3988][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:48:27.431[9036][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:48:27.432[10624][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:48:27.433[7012][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:48:27.433[9036][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:49:12.465[2964][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:49:12.465[10624][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:49:12.465[9036][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:49:12.465[2964][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:51:09.624[9472][H]: HaveConnection::CallBack - HttpQueryInfo failed 0x80070006 (6) : The handle is invalid. 12/09/2024 13:51:09.625[9036][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:51:09.625[2964][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:51:09.626[9036][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:51:09.654[9036][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:52:45.841[2964][H]: Considering adding EV property page for folder: [Name=Mails Para Testes], [EID=0000000085AEDA52B3523D4EB3FF92CF2465953C0100A361D75B49D4664AB5E8340577A076EA0003809D7EB60000] 12/09/2024 13:52:45.843[2964][H]: Showing MAILBOX FOLDER EV property page tab 12/09/2024 13:53:32.330[12712][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:53:32.331[12712][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:53:32.347[12712][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:53:32.750[2964][H]: Could not contact the EV web server (https://ev.server.local/EnterpriseVault) directly 12/09/2024 13:53:32.751[2964][H]: Trying the Alternative Web Application URL (https://mail.server.local/enterprisevault) 12/09/2024 13:53:32.766[2964][H]: Failed to contact the EV web server using any of the available URLs 12/09/2024 13:56:24.883[10624][H]: PSTWORK: {CPstHttpWorkerThread::DoWork:#246} PST HTTP Worker thread exited successfullySolvedTonaco_pt2 months agoModerator39Views0likes2CommentsUnable to convert item when message digital signed
Hi, All message digital sign, vault can't convert. Our Server are not connected to the internet. Is there a way to prevent Vault from trying to convert this message? Log Name: Veritas Enterprise Vault Converters Source: Enterprise Vault Converters Date: 2024-09-26 14:15:21 Event ID: 29132 Task Category: Storage Archive Level: Warning Keywords: Classic User: N/A Computer: EVSERVER1.domain.local Description: Unable to convert item content Reason: Unable to convert item as there is no converter available for the document type, and it is not recognised as text. (0xc0041afb) Supplementary Info: File type is unknown (16777216) [FOTC] Item: SA:-0 Subject: smime.p7s Attachment: Type: p7s Vault ID: 1F954F4386BC31C409A8D984EE59BF0271110000EXCHEVARQ01 SaveSet ID: 202409267356516~202406260939120000~Z~812D207A35F1C9B47EAF47B73D527FB1 Attachment ID: 3 Archive Name: 1F954F4386BC31C409A8D984EE59BF0271110000EXCHEVARQ01 Archive Date: 2024-09-26 13:15:00 This item will be archived without a preview being available to the web application and the content will not be indexed. It is not possible to search on the content but the item can be restored as normal For more information, see Help and Support Center at http://telemetry.community.veritas.com/entt?product=ev&language=english&version=15.0.0.0&build=15.0.0.1216&error=V-437-29132 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Enterprise Vault Converters" /> <EventID Qualifiers="32772">29132</EventID> <Level>3</Level> <Task>39</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2024-09-26T13:15:21.896402500Z" /> <EventRecordID>136556</EventRecordID> <Channel>Veritas Enterprise Vault Converters</Channel> <Computer>EVSERVER1.domain.local</Computer> <Security /> </System> <EventData> <Data>Unable to convert item as there is no converter available for the document type, and it is not recognised as text. (0xc0041afb)</Data> <Data>File type is unknown (16777216) [FOTC]</Data> <Data>SA:-0</Data> <Data>smime.p7s</Data> <Data> </Data> <Data>p7s</Data> <Data>1F954F4386BC31C409A8D984EE59BF0271110000EXCHEVARQ01</Data> <Data>202409267356516~202406260939120000~Z~812D207A35F1C9B47EAF47B73D527FB1</Data> <Data>3</Data> <Data>1F954F4386BC31C409A8D984EE59BF0271110000EXCHEVARQ01</Data> <Data>2024-09-26 13:15:00</Data> </EventData> </Event>SolvedTonaco_pt2 months agoModerator23Views0likes4CommentsHow to Migrate MBOX Emails to Network Solutions Account?
You can use the SysConverter for MBOX to effortlessly import MBXO to Network Solutions mailbox. With its advanced features, it is easy to complete the MBXO to Network Solutions import process in a few simple clicks. Using this tool you can also import multiple MBOX files into Network Solutions email account at once without any data loss. Steps to Import MBOX to Network Solutions Run the SysConverter for MBOX on your system. 2. Add the MBOX file to the software interface. 3. Click on Export >> IMAP. 4. Enter your Network Solutions login details and hit teh Save button. Done! here complete the importing process.9Views0likes0CommentsNeed Advice: Any PST File Spliitter Tool
Hello I am currently working on PST migration to enterrpise vault. Multiple files have been failing migration and it seems splitting them into smaller size fixes that issue. Anyone knows a good & reliable PST splitter tool please? To achieve above. Thanks in advance.Solved2.5KViews0likes15CommentsError Recalling from Secondary Storage
Hi, I'm getting an error recalling some files from secondary storage. The error is event id 6882 Unable to complete retrieval request Failed to access file 'J:\Enterprise Vault Stores\EVstore01 Ptn5\2017\12-18\2\059\2059DB30C999293B54DA0D133FB8AC81~2D~6E9D4CD1~00~1.DVSSP'. Reason: The system cannot find the file specified. (0x80070002) Operation: READ Reference: CNTFSStorageDeviceReader::LoadFile The files exists in the CAB file in secondary storage. I can successfully recall the file if I manually copy the DVSSP file from the CAB into the location in the error. So the CAB and DVSSP file isn't corrupt. Error is occurring with multiple files in different CAB files and partitions30Views0likes2Comments