EV Client 12.0.0.1037 with Mac OSX Yosemite
We have EV Client plugin installed with Outlook for Mac 2016 on Mac OSX Yosemite 10.10.5. Software versions: EV Client: 12.0.0.1037 Outlook for Mac 2016: 15.17 (151206) Plugin installed succesfully. However when I scroll to an archive emails and click Restore, it returns a message of "The operation could not be completed at this time". When I click View it logs out with a message "Login failure: Unknown user or bad password", then prompts for credentials. Once credentials are supplied and click View, it's the same over and over again. When I click Reply, the error message is "No message is selected for the operation". This was working before our Exchange Server and client was upgraded. Are there things I can do to test/debug this?
Enterprise Vault 10.0.2.1057 couldn't view archived email for outlook 2011 for mac
Dears, I am using Mac OSX 10.8.5. I setup office 2011 for mac. The office version is 14.2. I installed enterprise vault 10.0.2.1057. Now the probelm is that I couldn't view the archived email with vault client. When I click the view icon, the email will refresh, no any changing. If i click "restore" , it will show: unable to restore because you don't selected any archived items Other user who are using same version outlook and enterprise vault, no problem. I have checked some settings following forum suggestion. The user is Mac usr, ID is 2. It seems anything right, but failed. I need help. Best,