OMA via OWA - access for mobile devices (iPhones) and with IE11
Hello Community, we have two issues with OMA via OWA. 1st: We deployed the OMA for OWA and struggle to get the archived messages displayed on our mobile devices (iPhones) - see screenshot attached. On one out of five iPhones it was working until resetting the browser cache and settings for the website. The login prompt doesn't pop up and the page stays blank. Deactivating the pop-up blocker doesn't change the behaviour on the iPhones. On android devices there's a login prompt and after selecting the "Enterprise Vault tab" the messages are displayed correctly with the options to view, restore,... (see second screenshot). Version of EV is 12.3.2.1525 and OWA / Exchange is 2016. With the Chrome browser on the iPhones it isn't working as well. Any ideas on that? And how do you provide access to the vault for your iPhone users? 2nd: External and internal access with Laptops via Chrome, Firefox and Edge are working properly. With IE11 some PCs are struggling to get the messages displayed via OWA. After clicking on "Enterprise Vault" there's just a blank page in the little window. No pop-up blocker activated. Thanks a lot for your feedback! Best regards Sebastian
outlook add in - support for mobile
Hello, we recently installed enterprise vault into our organization. we chose to enable the outlook add-in to enable users to access their archived emails. the add-in works nicely on OWA and outlook 2013 onward (well after recent office updates it required a bit of our involvement but on the whole it works nicely) the add-in however does not work on mobile phones. reading on the subject, I discovered Microsoft added mobile support for add-ins only very recently. (https://blogs.microsoft.com/firehose/2017/09/08/microsoft-translator-evernote-onenote-and-other-add-ins-rolling-out-for-outlook-on-android/) where can I find about support from veritas respective? (plans for implementing and etc.)