Exporting and recreating split PST files
Hello, Using Discovery Accelerator 9, I've exported out a significant amount of email for a custodian (about 50GB). I've selected to export as 'Original Type' and to encapsulate in a PST format. Doing this, I've run across a couple of questions that I'm not able to answer fully and I'm hoping someone here can do so. Question 1: The PST files split into 1.32GB size chunks and seems to divide the PST files exactly on this size (like a zip file). After looking at a PST file, it seems to possibly parse the msg files in different PST files. Meaning an email with one attachment can possibly save the email in one PST and the attachment in another. Is this something that it does? If so, is there an option to have it not do this? Question 2: After the above, it also looks like it does not retain original folder structures (maybe it never had one being in the archive). If this is correct, is there another method of export that may solve that? Thanks so much for any help.Solved2.2KViews0likes7Comments
Discovery Accelerator 10.4 client failing after upgrade
First had the issue with installing, but go around that following the command line install method here. https://www-secure.symantec.com/connect/forums/accelerator-install-requires-uac-be-turned Once that is done, the client installs without issue. However, once the client is started - it sees the instance it needs to talk to, but upon attempting to connect it fails and closes out the client. This error is seen in the application log. Faulting application name: AcceleratorClient.exe, version: 10.0.4.1060, time stamp: 0x51d5b819 Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86 Exception code: 0xe053534f Fault offset: 0x0000c42d Faulting process id: 0x%9 Faulting application start time: 0x%10 Faulting application path: %11 Faulting module path: %12 Report Id: %13 That points to this document http://www.symantec.com/business/support/index?page=content&id=TECH214055&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1427732213471AVKTeZLwnn27Lme8MkQbNYgnG25OIJPIh4DEt However, 3 installs and even turning of UAC later I'm still at the same place. Any help?Solved2.1KViews0likes11CommentsCompliance Accelerator Client via Citrix issue opening .pdf files
We are trying to get our remote email reviewers to review emails by using the compliance accelerator client via Citrix. All in all it seems to work fine with the exception of opening .pdf files. When opening a .pdf file we get the following error There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again.(103:103) When the CA client is local with Adobe local we do not see this issue. We are running Adobe reader 10.1.7.and where others have seen this error but not related to CA the issue has either beendue to opening documents in a browser or protected mode. I have tried what has been suggested without any luck. Does anyone have any thoughts out there? TeddySolved2KViews1like9Comments
DQL: Sum the Sum of Total Access, Exporting Dashboards
Is there a way to use DQL to demonstrate the sum of the sum of total access for sites? For example, you can generate reports to showthe number of people with access levels ofcreate, read, write, and delete per site, but can you also demonstrate that total per person? We are looking to determine an individual's level of access to each site monitored by DI, summed per level of access. In addition to this, can you export the graphs and dashboards generated to Excel? You can save the raw data in table format, but the graphs would also be helpful. Thanks! Evan1.9KViews1like8Comments
EV Discovery Accelerator Research Folders
I am having trouble figuring out how to view Research folders that have been created in EV DA. I setup a folder and assigned access to be able to view research folders but they are not showing up in DA. Any guidance would be extremely helpful. Thank you.Solved1.6KViews0likes3CommentsCA - Random Caputre Question
I was wondering if there was a way to change the way CA caputres emails. Here is our problem. Ex. I send an email to a distrubition list which has 20+ employees in our department and a couple outside clients are on the email as well. This email is now marked as external outbound. My manager reviews all the 20 internal employees on the email and now has the same 20 emails to review. I'm having a hard time to understand why this email will go to their ques since they - did not send the email - email did not come from outside in The email should only be review by my reviewer since I was the author.Right ? Our current config - The 20 employees are mapped as an exception to the same reviewer. (The department has more then 20+ emoployees with differnt reviewers) - ver. CA 9.02 - Random capure, StatisticalSolved1.3KViews1like8Comments
Searching mails with blank titles
Hello, We are using Discovery Accelerator 11 and one of the specific search we intend to do is to look for all the mails with a blank subject. In the search terms, for "Subject" we've tried to put the entry "" or to press space. But the system don't understand this command. Does someone knows how to do that? I've searched on the other posts but can't find someone else having the same problem. Thanks and regards1.3KViews0likes2Commentsdiscovery accellerator (11.0.1) search never start
hi all, i've an issue on the DA search, i have submitted the search and it remains in a "searching status" and never end I've change the value of Vault Directory Synchronization => Upgrade Vault Search v5 but the situation is the same The search in the EV is not upgrade after the upgrade from the 10 version is a must the upgrade of the search to run a search in DA? Thanks Fabrizio992Views0likes2CommentsAccelerator install requires UAC to be turned off
I'm struggling to understand why the Discovery Accelerator 10.0.3 Client requires UAC to be turned off in order to be installed. The DA & CA client install doesn't offer a "Run as administrator" option. The user account that is logged in on this Windows 7 computer during the install is in the local administrator group. When I run the setup with UAC at the default setting, the following error appears: "The installer has insufficient privileges to modify this file: C:\Program Data\regid.1992-12.com.symantec\regid.1992-12.com.symantec_Enterprise_Vault.swidtag." Why, oh why, does the installer not have permissions to modify a file IT is installing? Furthermore, why in the name of every system administrator does an install, while logged in as a local administrator, require UAC to be disabled? Rather than work with the heightened security that Windows 7 offers as a means of protecting systems from viruses and malware, why must we do the very thing we shouldn't have to do just to install a product - as an administrator?! I verified this by disabling UAC, restarting the computer and trying the DA client installation again - with success. Removing DA, putting UAC back to the default setting,restarting the computer and trying to install the DA client again results in the above error. Seriously, Symantec. Where is the "Run as administrator" option so we don't have to go through this just to install your product? Now we have to make sure the user is an administrator, disable UAC, restart, install DA, reset UAC to default, and restart again just to install a product once... and repeat the process when the next verison of CA or DA comes out.Solved968Views2likes3CommentsDI Report Exporting
Hello, To give some context to my issue, when HTML and CSV files are sent over SMTP in my company's network, they are stripped due to a company zip file policy. My question is: Is there a way to prevent these files from being stripped without changing the company policy, or is there any other workaround? Also, in regard to these reports, is there a way to add a personal message within an email along with the report? My temporary workaround has been to add personal notes in the 'Description' field, but I would like to be able to simply add a small message in the email along with the generated report. Any help with either question would be great. Thanks!Solved868Views1like2Comments
DQL: Sum the Sum of Total Access, Exporting Dashboards
Is there a way to use DQL to demonstrate the sum of the sum of total access for sites? For example, you can generate reports to showthe number of people with access levels ofcreate, read, write, and delete per site, but can you also demonstrate that total per person? We are looking to determine an individual's level of access to each site monitored by DI, summed per level of access. In addition to this, can you export the graphs and dashboards generated to Excel? You can save the raw data in table format, but the graphs would also be helpful. Thanks! Evan