what's the default password for the clearwell 7.1.5
I am a newbie for the clearwell. I have successfully installed the clearwell 7.1.5 on my computer. when I login into the clearwell UI, it asked me for the username and password. I have tried superuser/superuser, superuser/password, all of them didn't work. Could anyone help me? thanks.Solved5.3KViews1like8CommentsSymantec Clearwell default pw
Admittedly, this may be a stupid question. I was recently tasked with updating/using a Clearwell appliance for which no one has any of the passwords (including the Windows Server 2008 R2 password). Any help with this would be appreciated. Thanks!Solved2.5KViews0likes4CommentsClearwell v8.1 Hardware Requirements
Hello. I am gathering the Clearwell upgrade requirements (upgrade from 7.1.5 to 8.1). I have two questions: 1) What are the hardware requirements for 8.1? We do not have a Clearwell applicance. 2) Do I have to purchase a license for Office 2013 or is it included with the Clearwell 8.1 software? Thank you.Solved2KViews0likes4CommentsTrying to Upgrade clearwell from 7.1.2 to 7.1.3
Im trying to upgrade to 8.1.1 eventually but inorder to get there I need to go to 7.1.3 then to 8.1 etc.... My PROBLEM is that when I try the upgrade from 7.1.2 to 7.1.3 I click on the setup program for 7.1.3 and I get the following message right away. "MySQL 5.5.8 has been identified on the system. To successfully upgrade MySQL (part of Clearwell), you must run the installer under the same account that was originally used to install MySQL 5.5.8. Please login with the correct account before running the installation" So the problem is I dont know what account was used. Is there a force command to install/upgrade my version of 7.1.2 to 7.1.3. I have tried the following that someone had used to upgrade 7.1.3 to 7.1.4 and it worked but it did not work for my upgrade path and gave me same message regarding the need to login as account that origianlly insstalled software etc.. Tried this but still nothing.. ...\setup.exe /v"FORCEMYSQLUPGRADE=1" Not sure what do do now. We have searched the registry to see if we could determine a MySQL install instance but cant see to find it. Also there is no uninstall package for MySQL 5.5.8 in the control panel remove program section. MySQL is definitly on the system as I can login into it and get to the MySQL prompt via the command prompt. Any suggestions would be appreciated. Thanks720Views0likes1CommentNeed to export clearwell Tags in version 7.1.2
Can someone list the steps on how I can perform the following in CW 7.1.2 We had our Clearwell Load files for each case loaded into Relativity but I need do a export of the Tag stuff/info out of clearwell so it can be overlayed in relativity. Can anybody step me through the process to Export the Tag info/stuff out of clearwell. ThanksSolved1KViews0likes2CommentsClearwell Sets exclusions
Hi I am running a number of collections and sets and have an issue with the sets part. The sets are excluding a large amount of files from the collection, example in one is the collection returns 100,081 search hits and the corresponding set excludes everything except 15 of these. Is this normal behaviour for sets? Thanks567Views0likes1CommenteDiscovery Clearwell 7.1.2 ERROR production exceptions
Hello Has anyone seen the following Clearwell error exceptions from a production Export? com.teneo.esa.production.job.ProductionJobException: [#416227] Production job failed with exception: com.teneo.esa.production.job.ProductionJobException: [#416224]1KViews0likes3CommentsList of approved patches win2012R2
Hi, symantec currently releases a list of approved patches for the eDiscovery appliances for the following OSses: win2k3, win2k8, win2k8R2 Clearwell eDiscovery Platform 8.1.1 now supports win2k12R2 as OS platform. When will symantec release an approved patches list for the Windows 2012R2 OS ?Solved1.1KViews0likes4Comments