SaaS Backup Office 365 FAQ
Below are FAQ's and troubleshooting tutorials for step-by-step solutions to common problems. Please use the table of contents to skip to your desired question/issue: How do I choose what to back up? What can be backed up? Preparing your Office 365 account Set up the Office 365 Backup Browsing the backupset Finding and downloading a single file Finding and downloading a folder Restoring an Office 365 Connector Office 365 Import dialogue Where does Veritas store my Data? How do I download my files/folders? Is the backup running? How do I restore a file or a folder? When does the backup start? How do I download a different version of the file? How often does the backup run? How do I change my email? I forgot my password How do I restore a connector? Creating a public link Reconfiguring public links How do I move or copy an item from a restored folder to a different one? How do I choose what to back up? Click the gear symbol to the right of the connector. Select ‘Configure device’. Log in to Microsoft with your Office 365 tenant. Now you can select the data and users you want to back up. What can be backed up? Calendar, OneDrive, Sites, Contacts, Tasks, Mail, and Groups can be backed up: Preparing your Office 365 Account Introduction To avoid problems down the line, there are some things you should have in place before you start setting up your SaaS backup. This will ensure that your SaaS backup is performed correctly. Unique account for backup Firstly, we recommend that you set up a dedicated account to handle the backup. This will prevent some potential problems. For example, if the employee responsible for backup leaves the company, the backup is not dependent on this account. Create a new Account When creating the new account, it is important that the account is set up with the ‘Global administrator’ role. Veritas is relying on full access to data provided by the global admin. If this is not done, Veritas will not be able to include all data in the backup. It is also necessary for the account to have a license. Handling groups If appropriate for your organization, you could create a dedicated backup group, where you add all the user accounts. Veritas will then backup all users of this group, which makes it easier to configure the backup in SaaS Backup. Set up the Office 365 backup Introduction When your Office 365 has been configured and you have your Veritas account ready, it is time to set up a Cloud Connector. You do this by creating a new Cloud Service in SaaS Backup. Click on “Add” to start Click on “Add” and a dropdown menu with the available Cloud Connectors will open. Click on “Office 365 Admin”. Once this is done, the process will start. Give the service a name, so you will be directed to Microsoft to authenticate. AllowVeritas to access Office 365 In order to perform a backup, Veritas needs to have access to the data. Once you have signed in to the account,Veritas will ask permission to access all users and their details. It is not possible for Veritas to backup data that the Office 365 administrator account does not have access to. You will only be asked for permissions the first time you create a backup device. After that, SaaS Backup retains the permissions it needs. Please read this information carefully. Browsing the backupset If you need to find some data for recovery or locate something you would like to share, you can simply browse to establish the location of this data. Log in to SaaS Backup then click the O365 connector you wish to browse. Click folders to browse the backup set. Use the breadcrumbs to navigate the hierarchy. Use the “Sort by” drop-down to sort the information to suit your needs. This list will show which options are available and may vary depending on what data you are viewing. If relevant, you can filter the current location in the search field at the top of the page. You can also use snapshots if you want to step back in time. Finding and downloading asingle file Select the Cloud service from which you wish to download the file. Select the folder containing the file you’re looking for. Select the file you wish to download and click the Download icon. SaaS Backup will now start downloading. Finding and downloading a folder Choose the Cloud Service account from which you wish to download the folder. Locate the folder you wish to download, then click on the Download icon. SaaS Backup will start downloading the folder. On Windows - Go to “Start”, type download and press enter. A download window will pop up with all your downloads. Restoring an Office 365 Connector In case of a disaster, you may restore a connector. This can be done for all data types across all accounts, or only for specific data types in selected accounts. Restoring will completely replace your current data with the content of the snapshot that you restore. This means that none of your current data will remain, which can be useful in the case of ransomware or a virus attack.Please use Restore with caution! The options Snapshots- The specific point in time that you want to restore the data types from. Restore to afolder- SaaS Backup will create a new folder, where all the data will be restored to. This will only work for Calendar, OneDrive, and Mails. Restore in place- This will overwrite the data on the account with the restored data. Data types- The type of data that will be restored. Please note, that not all data types are account related. Sites and Groups have no relation to which accounts are selected, and all groups and/ or sites will restore. Accounts- The accounts combined with data types define what will be restored. When will my data be back? From the moment you click on the restore button, the restore job will be put in a queue. Please be patient, as it will take a few moments for the interface to be updated. For small accounts, SaaS Backup will be able to restore data in a few minutes. For larger accounts, Veritas can be affected by vendor throttling. If you need data fast, we recommend that you simply download the data through our web interface while you wait for the restore to complete. Office 365 Import Dialogue Importing simply takes data from one location, and copies it to another location. For example, from one account to another account. Or it could be from one account at a specific point in time and imported into that same account. Select the account from which you’d like to import data. When you select which account you would like to import from, this will also define where the data will come from. Select snapshot A snapshot represents a point in time when the backup was run. If you select a “5 days ago” snapshot, SaaS Backup will import the data from 5 days ago. In case of duplicate files When importing files into a location that already contains files with the same name. You have the following options: Rename duplicate files:This will rename the files you are importing - importing a duplicate of “filename.png” will automatically create a duplicate called “filename (1).png”. Overwrite duplicate files:The imported files will simply overwrite the files that are already there. This means you will lose the latest changes to these files in the case that duplicates are restored. Skip duplicate files:If the files are already there, you simply skip them. This option is useful, when trying to restore data back to a location where only a few files are required. Please select what data should be imported Import only supports account-related data, which means it is not possible to use the Import function for Sites and Groups. Importing from and to This takes the data from the account on the left side of the dialogue and imports it to the account on the right side. The list of accounts to import from is the accounts that belong to the device/account you are importing data from. The account you are importing to is the device you selected when you originally chose to import. How do I download my files/folders? Log in to SaaS Backup Simply choose the fil/folder you wish to download Click the download icon (downwards arrow) and the file or folder will be placed in your browser's default download location. Is the backup running? You can easily check if your backup is running by logging into SaaS Backup and checking 'Last Update' to the right of the connector. How do I restore a file or a folder? Select “History Snapshots”. Chose the point in time you wish to restore from. Find the file or folder you would like to restore. Click the “...” icon and select “Restore”. The file or folder you selected to restore will now be restored to its original location. NOTE: If a file with the same name already exists in that location, it will be overwritten. When does the backup start? As soon as you have selected the data and users for the backup, SaaS Backup will commence the backup. How do I download a different version of the file? Click the 3 dots to the right of the file you wish to download “…”.2. Select “Versions”. A pop-up window will open, and here you can find the specific file version that you need. How often does the backup run? Veritas guarentees 1 full tenant backup every day. Veritas automatically checks to start a new backup every 3-4 hours. How do I change my Email? Click the profile icon in the upper-right corner then select "Settings" A pop-up window will open, click the pen icon beside your email Enter your current password, your new email, and select "Save" I forgot my password Go to the login page. Click the "Forgot my password" link. Submit requested information. Await the verification email. In the email, click "Reset password". Submit requested information. Your password has now been changed. Creating a public link Select the file or folder you wish to share. Click the Share icon. Configure the link with the options you want, and then click Share. Copy the link in the next dialogue and send it to the person you wish to share the data with. Notes: Public links will always show the latest available data. Creating a public link from an old snapshot gives you the option to lock the public link to that specific snapshot. Reconfiguring a public link Click "Links" under the menu in the top right corner. If you want to reconfigure a link, click the Gear icon. If the public link needs to be deleted, click the Garbage can icon. Click the Share icon to get a fresh URL for the link. How do I move or copy an item from a restored folder to a different one? Log in to your Microsoft account. Find the folder the data have been restored to, it is usually named “SaaSBackup_Restore_the date of restore”. Select a subfolder. Choose an item and in the main menu at the top of the page, clickMove to. Select the destination folder from the list or clickMove to a different folder… Alternatively, you can create aNew folder. To move the file choose the folder and clickMove. To copy the file select the folder, tickCopy the conversation to the selected folderand clickCopy.
SaaS Backup
Hello, I have some questions regarding SaaS backup for Office 365 that i didn't find in the documentations The backup is done up to six times per day: depending on what? what triggers the backup? can it be performed manually? When "Automatically add all new accounts to the backup" is checked, how are the new accounts detected and are they backed up automatically or do we have to wait till the next scheduled backup. Is it correct that "point in time restore" means that we can go back to any version of a given backed up file? Thank you
EP57: ESG Discussion: IT Transformation and Leveraging the Power of Data
In this episode of the Voice of Veritas podcast, host Biswajit Mishra, Solutions Marketing, Veritas, sits down with Scott Sinclair, Sr. Analyst, Enterprise Strategy Group (ESG), for a 2-part discussion on the power of data and the complexities of IT.EP63: ESG Discussion: How modern storage solutions allow you to do more with your data
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If you haven’t moved some of your workloads to cloud, you’re probably thinking about it right now. The cloud offers many benefits—cost savings, security, flexibility, mobility, insight, increased collaboration, quality control, disaster recovery (DR), loss prevention, automatic software updates, competitive edge, sustainability, and more. The flexibility and power of the cloud can also come with some confusion about what services are needed, however. Terms like software as a service (SaaS), infrastructure as a service (IaaS), and platform as a service (PaaS) can be confusing and may lead to more expense and support than needed. Let’s assume you need something between SaaS and IaaS—a service that includes the servers, storage, and networking layers so you can focus more time and effort on application development and deployment. PaaS eliminates the need to deploy servers, networking, and virtualization, presenting an application layer that is ready for development. Want to build a Microsoft Azure SQL Server instance without the headache of building the environment yourself? This scenario is where PaaS comes in. The introduction of the cloud has opened the doors to many opportunities, including as a means of eliminating the traditional data center. But what about backups? It’s true cloud providers do provide backup utilities, and PaaS applications may also have their own built-in backup utilities. However, NetBackup provides unparalleled next-generation data protection by minimizing costs and complexity and ensuring greater business continuity with a solution that unifies data protection across the entire enterprise. If you’re using multiple applications in your PaaS environment, having a single solution like NetBackup to orchestrate backup and recovery is both efficient and cost-effective. NetBackup has the ability to connect and back up cloud resources directly from its web UI, making it the perfect partner to your PaaS infrastructure. NetBackup also discovers and reports on the backup status of your PaaS resources and helps manage recovery using the vendor’s recovery tools. Using NetBackup PaaS to Restore Azure SQL Databases Azure SQL Database is a fully managed PaaS database engine that handles most of the database management functions. Azure SQL Database is always running on the latest stable version of the SQL Server database engine and patched operating system (OS) with 99.99 percent availability. The PaaS capabilities built into Azure SQL Database let you focus on the domain-specific database administration and optimization activities that are critical for your business. NetBackup combines the capabilities of Azure PaaS with the ease of use, cost savings, and ability to store your data wherever you want it. You can use NetBackup to protect and recover PaaS Azure SQL Database in four easy steps: PaaS Azure SQL Database backs up data NetBackup discovers the PaaS assets and Azure-created backups Restore is initiated from within the cloud section in NetBackup Restore is successful NetBackup is not only your trusted on-premises backup suite, it’s also your one-stop choice to back up all your cloud resources with simple tools that accomplish complex tasks. Whether your cloud goals include SaaS, IaaS, or PaaS, NetBackup enterprise tools make backing up your data easier and will help lower your organization’s long-term storage costs as well.(CEP-17182) Data Protection for SaaS Workloads
Interaction Date: May 11 – 25, 2021 Interaction Type: Online Survey Our Product Management team is interested in feedback from customers who are required to protect SaaS workloads. We would like to know which of your SaaS workloads would need to be protected and who has the responsibility to protect that data structure in your organization. If you are interested in participating in this or other exciting interactions, and are not currently a member of our CPEP program, you can register here: https://cpep.veritas.com then contact us atcustomer.engagement@veritas.com.(CEP-16876) SaaS Data Protection Survey
Interaction Date: October 28 – November 11, 2020 Interaction Type: Online Survey TheProduct Management team at Veritas Technologies LLC is conducting this survey to understand and capture your input in regards toSaaS workload data protection. The responses you provide will help us plan for future product development of the solution. If you are interested in participating in this or other exciting interactions, and are not currently a member of our CPEP program, you can register here: https://cpep.veritas.com then contact us atcustomer.engagement@veritas.com.
