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nanhdung's avatar
nanhdung
Level 1
2 years ago

Can not open a technical support case

After I registered an account, I have accessed Support tab to open a technical support case. But a pop up has requested "reset password - Your password has expired. To reset your password please complete the form below".

So, I can not finish to open a support case. Although I have changed my password many times. Please help me solve this issue and sorry for my bad English.

Thanks for all.

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  • dulda's avatar
    dulda
    Level 3
    2 years ago

    Hello, 

    You should call and ask this situation Veritas support.

    Click Support (top right corner)-> Get Support (top right corner) -> Choose the option that "Call Us" then choose your country then make a contact on the given number. I took an error like that when I tried to create a case that "specified account can not support now, contact support". 

    Thank you.