0x80004005 - Unspecified error

Does the job log contain a more informative message about this "unspecified error" ? If possible, pls attach the job log here.

Any errors in the event viewer of the BE server or the remote server around the time of backup failure ?

Hi!

I put a pdf file, it logs from the server

on the remote server there are no records of any logs about BackUP  EXEC

If possible, pls post the ENTIRE, UNEDITED job log. If you do not prefer to post it online, PM it. Similarly for event viewer logs.

Upon a quick glance, the error is around the System State resource. Enabling SGMon debug on both servers (media server and remote server) and then running the backup will help you in narrowing down the cause of failure.

how to run a debug mode? I mean if an error occurs at any time to start and wait? my one server installation and combines all the roles.
I have read Article: HOWTO11932

PS look  PM

Just for info 0x80004005 translates as Access Denied - which either means a resource is no longer present,  the credentials are wrong and the backup user does not have the correct permissions to access the resource or something like Anti-Virus is blocking the access. Unfortunately to identify where the access issue is occurring will need debug analysis if the specific file is not mentioned in the job log.

As it seems to be found in the System State resource, the chances are that 3rd party software has left things behind in the registry that no longer exist on the file system and Backup Exec is looking for these items as they are indicated as required for a System State backup - although the symptoms would not be random if it was this issue as they would happen in every System State backup until fixed.

good afternoon
Today I once again encountered this error I can ask you for help to deal with the log to find out what is the reason

Information 18.05.2015 21:39:14 Backup Exec 57345 (65535)

Database Exception Context:m_QueryTimeoutInSeconds=30 sql=SELECT [ResourceTypeID],[ResourceSubType],[UsedCount],[ListOfCountedServer] FROM [DBO].[udfGetUsageCountFromHistory](?,?) a1 Error:-536837662: :: -2147217871:Query timeout expired :: DB Error Set 0: native=0xffffffff source=Microsoft OLE DB Provider for SQL Server hr=0x80040e31 Query timeout expired

Information 18.05.2015 21:39:14 Backup Exec 57345 (65535)

Current DbTimeoutValue=30

Information 18.05.2015 21:39:45 Backup Exec 57345 (65535)

Database Exception Context:FillLicenseUsageInformation Error:-536837662: :: -2147217871:Query timeout expired :: DB Error Set 0: native=0xffffffff source=Microsoft OLE DB Provider for SQL Server hr=0x80040e31 Query timeout expired

Please log a formal support case

how to do it correctly ? the version SBE to be in a trial in a test environment

offtopic

we have the old software is no longer supported in BE 2015. for my problem, I go to BE15? or ???