GetOnlineAttachmentFileSize 0x80004005

Question

Index problem, followed by steps:

1 - verification and synchronization console management EV =&gt; problem unresolved

2. verification with EVSVR

3 - EVSVR (Databasereference and databaselinkage) =&gt;unresolved

Log DatabaseReference:

Step 1: Removing invalid Collection records from the Vault Store database

Step 2: Recreate missing CAB file Collection records in the Vault Store database

Step 3: Recreate missing SISPart records in the Fingerprint database

&nbsp; &nbsp; &nbsp; SIS Part record not recreated, Reason: Error Archived Date UTC, Error: Paramètre incorrect. &nbsp;(0x80070057)
		&nbsp; &nbsp; &nbsp; 2014-12-28 07:24:49 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; File: \EVSERVER\EVPartition01ce76e80eb905e0$\2013\07- &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;077\B\07A\B07A91DC5E2E0EA82F3091180CB2A861~C0~8A1755E9~00~1.DVSSP &nbsp; &nbsp;

.

Enterprise Vault files:
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;All: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;2185525
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Permanent: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;2185525
		2014-12-28 09:06:47 &nbsp;
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;CAB files: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Files in CAB files: 0
		2014-12-28 09:06:47 &nbsp;
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Part files: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;523603
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Converted Content files: &nbsp; &nbsp; &nbsp; 212972
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Large SIS Part files: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;18
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Large Converted Content files: 15
		2014-12-28 09:06:47 &nbsp;
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Uncollected referenced files: &nbsp; 732594
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Uncollected unreferenced files: 4014
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Collected referenced files: &nbsp; &nbsp; 0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Collected unreferenced files: &nbsp; 0
		2014-12-28 09:06:47 &nbsp;
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;CAB files unreferenced: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Part files unreferenced: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;3125
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Converted Content files unreferenced: &nbsp; &nbsp; &nbsp; 889
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Large SIS Part files unreferenced: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Large Converted Content files unreferenced: 0
		2014-12-28 09:06:47 &nbsp;
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Invalid CAB files: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Invalid SIS Part files: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;1
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Invalid Converted Content files: &nbsp; &nbsp; &nbsp; 0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Invalid Large SIS Part files: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Invalid Large Converted Content files: 0
		2014-12-28 09:06:47 &nbsp;
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Part records recreated: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 1
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Part records not recreated: &nbsp; &nbsp; &nbsp; 3124
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Saveset SIS Part not available: &nbsp; &nbsp; 0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Error getting SIS Part information: 3124
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Error creating Collection record: &nbsp; 0
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Error creating SIS Part record: &nbsp; &nbsp; 0&nbsp; &nbsp; &nbsp; &nbsp;

&nbsp;

Step 4: Recreate missing Saveset and associated records in the Vault Store database
		2014-12-28 09:06:47 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;-----------------------------------------------------------------------------------
		2014-12-28 09:06:47 &nbsp;
		2014-12-28 09:16:57 &nbsp;
		2014-12-28 09:16:57 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Saveset file with unreferenced Savesets
		2014-12-28 09:16:57 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; File: \EVSERVER\EVPartition01ce76e80eb905e0$\2013\07-077\6\0FC\60FC23CDCC4B90C6095230C4759950D1.DVS, Unreferenced: 1
		2014-12-28 09:16:57 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SavesetId: 201307073191382~201212070803180000~Z~60FC23CDCC4B90C6095230C4759950D1 not recreated, Reason: No Directory entry for Archive and/or Archive Folder
		2014-12-28 09:16:57 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; RetCatId[S]: 1CBB36AE1B575854DAD9503A7DB522C1B1b10000VAULT, Archived Date: 2013-07-07 10:03:00Z
		2014-12-28 09:16:57 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; VaultId[S]: &nbsp;13ED0F7FEE26CCE40B53EAE1574C43D491110000VAULT, Collection Identity: 0&nbsp;&nbsp;

&nbsp;

Step 5

2014-12-28 15:30:23 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SISPart records: 520497
		2014-12-28 15:30:23 &nbsp;
		2014-12-28 15:32:01 &nbsp;
		2014-12-28 15:32:01 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Parts processed: &nbsp; 0
		2014-12-28 15:32:01 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Parts updated: &nbsp; &nbsp; 0
		2014-12-28 15:32:01 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Parts not updated: 0

&nbsp;

Step 6: Create 'File Unavailable' blacklisted SISPart records in Fingerprint database for missing SISPart records
		2014-12-28 15:32:02 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;-----------------------------------------------------------------------------------------------------------------
		2014-12-28 15:32:02 &nbsp;
		2014-12-28 15:32:03 &nbsp;
		2014-12-28 15:32:03 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SISPart records: 520496
		2014-12-28 19:53:52 &nbsp;
		2014-12-28 19:53:52 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Parts processed: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;520496
		2014-12-28 19:53:52 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;SIS Parts with missing FPDB records: &nbsp; &nbsp; &nbsp;0
		2014-12-28 19:53:52 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Blacklisted FPDB records created: &nbsp; &nbsp; &nbsp; &nbsp; 0
		2014-12-28 19:53:52 &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Blacklisted FPDB records failed creation: 0

tonysterling · Accepted Answer

Since you are pretty new to EV I think your best option would be to work directly with support.

rob_wilcox1 · Answer

What's the question?

lmesta · Answer

i can't access to my archive, i have a problem with index, after doing EVSVR Repair, the problem stay unsolved

tonysterling · Answer

You will need to post the error and related information about the index.

lmesta · Answer

when users try to access some archived messages, they show this error message:

Symantec Enterprise Vault - Erreur

GetOnlineAttachmentFileSize 0x80004005

tonysterling · Answer

OK, that is not a problem with the index.&nbsp; You failed to share what version of EV but have you seen this?

Retrieve or Restore of an archived email generates error "GetOnlineAttachmentFileSize 0x80004005"

Article:TECH68452
			&nbsp;|&nbsp;
			Created: 2009-01-04
			&nbsp;|&nbsp;
			Updated: 2014-03-12
			&nbsp;|&nbsp;
			Article URL  http://www.symantec.com/docs/TECH68452

Forum Discussion

GetOnlineAttachmentFileSize 0x80004005

9 Replies

Retrieve or Restore of an archived email generates error "GetOnlineAttachmentFileSize 0x80004005"

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