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ssarmiento's avatar
ssarmiento
Level 2
4 years ago

10400 "Cluster" key is not present in the registry (BEMSDK Failure Code: E0009B3F)

I'm currently trying to configure cloud storage (Azure) in Backup Exec v20.6 but we're getting the error BEMSDK Failure Code: E0009B3F. I ran debug and the output shows: 1 BESERVER 4276 10/16/2020 1...
20
Windows Server 2012 R2
  • ssarmiento's avatar
    ssarmiento
    4 years ago

    Thank you Steve-Young . I went to that KB but it did not help. The issue I had was routing and firewall related. We have 2 ISP providers and the storage in Azure was set up to only receive data from one ISP. The traffic from backup exec was being routed to the second ISP. I was able to solve the problem by routing backup exec traffic to our primary ISP. Thank you for you help. It's greatly appreciated.

ssarmiento's avatar
ssarmiento
Level 2
4 years ago

Thank you Steve-Young . I went to that KB but it did not help. The issue I had was routing and firewall related. We have 2 ISP providers and the storage in Azure was set up to only receive data from one ISP. The traffic from backup exec was being routed to the second ISP. I was able to solve the problem by routing backup exec traffic to our primary ISP. Thank you for you help. It's greatly appreciated.