Howard- I'm also struggling with the above issues. The certificate I bought only included one serial number, & the Symantec licensing portal only gave me one license key, which BEWS accepted, but CPS will not.
So I understand that you need to license CPS with a RAWS key. Are you saying that that you can extract a Remote Agent license somehow using the original serial number or should I have received an additional serial number?
FYI, I'm using the same bundle entitled: SYMC BACKUP EXEC SBS PRM 11D WIN SMALL BUSINESS SERVER PREMIUM WITH CONTINUOUS PROTECTION SERVER STD LIC EXPRESS