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esc1's avatar
esc1
Level 2
9 years ago

Advise on how to uninstall Backup Exec 15 manually

I recently installed Backup Exec 15 on a server with Windows Server 2012 R2 Standard.  After a batch of Windows Updates, BE stopped working. Initially, I tried doing a repair; it failed.  I then t...
  • esc1's avatar
    9 years ago

    Issue resolved.  Let me start by saying that if you have a service contract, by all means call support and have them help you through this process.  I am sure, with their help and guidance, the process would have been a lot less painful than it was for me.

    I started by backing up my reigstry.  I then searched through the registry for the following keywords: Backup Exec, Backupexec, Bkupexe, and 14.2.1180 and deleted any key that had an entry with one of those keywords.  This is an extremely lenghtly process.

    I deleted the c:ProgramData\Symantec\Backup Exec folder.

    I searched the hard drive for the same keywords as above and deleted any files that matched.  I emptied the trash can and rebooted the server and was finally able to do a clean re-install of Backup Exec 15.