Forum Discussion

sedos's avatar
sedos
Level 3
11 years ago

Agent Installation

Hello ,

I need a help please.

I tried to install the agent Back up but i have a fail installation withe this message.I don't know how i can fix it.Thank for Your help

Début du travail : vendredi 9 mai 2014 09:29:36
Fin du travail   : vendredi 9 mai 2014 09:31:38
Erreur finale : 0x643 - Erreur irrécupérable lors de l’installation.

Catégorie d'erreur finale : Autres erreurs
État de fin      : Échec
2012
Agents
Backing Up
Backup and Recovery
Backup Exec
Error messages
Windows Server (2003-2008)
  • sedos's avatar
    sedos
    11 years ago

    I resolve the problem By delete Every file ,folder who have name like Symatec or Backup exec.

    Thank For help

12 Replies

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  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Try a local install of the remote agent using this KB - http://www.symantec.com/business/support/index?page=content&id=TECH179142

    If the local install fails as well, would you pls provide the install log.

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Hi,


    Try a manual installation of the RAWS agent as per below:

    http://www.symantec.com/docs/TECH179142

    Also make sure that no AV installed on that server is blocking the installation. If an AV is installed, disable and stop it during the process.

    Thanks!

  • sedos's avatar
    sedos
    Level 3
    11 years ago

    Thank for your response.

    I try all the method on this link but always fail the installation .

    I didable the Antivirus but it is the samething

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Would you post the RAWS install file (rawsinst.htm).. Depending upon the media server OS, it's located at either one of these locations ~

    C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs for Windows 2003 servers

    OR

    C:\ProgramData\Symantec\Backup Exec\Logs\rawsinst.htm for Windows 2008 servers

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...matter of interest, but what OS are you trying to install this on? Windows Server 2012 R2 for instance is currently not supported.

    Thanks!

  • VJware's avatar
    VJware
    Level 6
    11 years ago

    Based on the log errors, would recommend to try this KB -

    http://www.symantec.com/business/support/index?page=content&id=TECH209830

     

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...have you tried a reboot of the server before a reinstall of the RAWS agent?

     

  • sedos's avatar
    sedos
    Level 3
    11 years ago

    I follow this link before http://www.symantec.com/business/support/index?page=content&id=TECH209830 but the samething.I reboot several time but same reult.

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...and he BE service account used for the installation has local admin rights on that server?

    Thanks!