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victvishwa's avatar
victvishwa
Level 3
10 years ago

Avoid Exception Error "Remote Agent not detected" when using NAS as clients

Hi, 

Server: Backup Exec 2012

Client: NAS Box

Issue: Successful completion with Exceptions "Remote Agent Not Detected"

In our environment, we are taking backups successfully from NAS boxes. But after the sucessfull completion of the Backup job, there are errors thrown with Exceptions as "Remote Agent not detected". 

Knowing that the NAS boxes added as a client of File Server Type, which does not have remote agent, why is it checking for a remote Agent, and how to avoid this Exception.

 

Agents
Backup and Recovery
Backup Exec
Basics
Error messages
Not Applicable
  • AmolB's avatar
    AmolB
    10 years ago

    Refer to the below forum thread for similar query.

    https://www-secure.symantec.com/connect/forums/backup-freenas-without-errors-and-exceptions

    There is also an IDEA filed to get rid of the exception.

    https://www-secure.symantec.com/connect/ideas/option-remove-agent-not-installed-warning

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  • AmolB's avatar
    AmolB
    Moderator
    10 years ago

    Refer to the below forum thread for similar query.

    https://www-secure.symantec.com/connect/forums/backup-freenas-without-errors-and-exceptions

    There is also an IDEA filed to get rid of the exception.

    https://www-secure.symantec.com/connect/ideas/option-remove-agent-not-installed-warning

    • LCG_mc's avatar
      LCG_mc
      Level 2
      6 years ago

      I'm not able to view the solutions that you provided.  Is there other link that you can provide?  Thanks.l

      • Marianne's avatar
        Marianne
        Level 6
        6 years ago

        LCG_mc 

        All Symantec Connect content was moved over to Veritas VOX about 3 years ago, except for the IDEAS section. 
        IDEAS were abandoned because there is a different method to request product enhancements.

        Please start a new discussion if you need assistance for your issue. 

  • victvishwa's avatar
    victvishwa
    Level 3
    10 years ago

    Thanks for the update. 

    Is Symantec Backup Exec team, looking on such basic requirements that needs to be provided?

    Knowing that the Type of client Installed does not have an ability to Install Remote Agent, it can be easily sorted out  by not checking the remote agent for File Servers Types or NAS.

    The user who is getting panic'ed by these exception messagaes and throught of helping by providing a feedback to Symantec through this Forum