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Bastian2010's avatar
Bastian2010
Level 2
15 years ago

Backup Exec 12.5 suddenly reports Error 0xe0008488 - Access is denied.

Hello, my Backup was running fine since more then one year but suddenly, I receive " Job ended: Sunday, May 16, 2010 at 4:19:36 AM Completed status: Failed Final error: 0xe0008488 - Access is denie...
Backup and Recovery
Backup Exec
  • Bastian2010's avatar
    Bastian2010
    15 years ago

    Problem Solved.

    I noticed that in the last 2weeks, 4Updates were applied, so I uninstalled all.
    And viola.

    My Filer Backup is working again. So it seems that in one of these four Updates is some NDMP communication change.
     

    Hotfix 346104 - http://seer.entsupport.symantec.com/docs/346104.htm

    Hotfix 340792 - http://seer.entsupport.symantec.com/docs/340792.htm

    Hotfix 347786 - http://seer.entsupport.symantec.com/docs/347786.htm

    Hotfix 348110 - http://seer.entsupport.symantec.com/docs/348110.htm

    Thanks to everybody, for the ideas.

Bastian2010's avatar
Bastian2010
Level 2
15 years ago
@JoaoMatos
Since 5days.
No System State Backup.
Yes the Usernames and Passwords are alright. I verified them several times. Changed the order and accounts. From Administrator to a special backupuser and back. No luck.
Same on the manual backup,

only a testrun shows a different behaviour it ends after 5min with
"
Final error: 0xe0008703 - Job failed running its test run. See logfile for details.

Final error category: Job Errors
Completed status: Failed
"
and a deeper look reveals
"
Credentials Check
Device       : Filer1, //Filer1/vol/Data_admin
Check status : Error: e0008488, The job failed with the following error:
Access is denied.
"
But the credentials check in the Backup Setup works (i used test all, somehow on the Filer the single Vols are not tested, behaviour since years)


Another time? Not tested yet. I'll change it. (I doubt it'll help, but worth a try)

@ AmolZeroCool.
Already checked and tried.

Regards,