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- BenjiLevel 3Sounds pretty similar to an issue we were having yesterday after installing an update for Outlook (KB969907), if someone logged a job two months ago it's pretty bad that Symantec don't yet have a fix.
Ben - Christopher_SorLevel 3been waiting for the hotfix and hope it is out soon
- After getting caught by KB969907. Can't believe this issuse has been going months.
- ChrisJLevel 4And so are we - the KB969907 update just started installing on some of our machines - we haven't gone to SP2 yet - were are also in the middle of rolling out the DLO so this is really bad timing for us... And you cannot uninstall KB969907 so the hotfix for the DLO is a must.
- ChrisJLevel 4The above Symantec article - seer.entsupport.symantec.com/docs/323991.htm - lists two workarounds:
- Uninstall SP 2 \ Hotfix - this maybe an option, but some of the hotfixes (like KB969907) do not allow uninstallation.
- Turn off "incremental backups of Outlook PST files" in the DLO profile. I have done this on our network and tested it and it has resolved the issue of the DLO agent crashing. I'd still like a hotfix so that we can enable this feature though...
- JyrkiLevel 3http://seer.entsupport.symantec.com/docs/323991.htm
- mvgLevel 3This workarround works, but the real hofix its not present...as Jackie L says
"I think it will be released soon.."
- ChrisJLevel 4mvg, See the above post from Jyrki. The hot fix is available - the url is the same as for the workaround - seer.entsupport.symantec.com/docs/323991.htm - when I first visited the page after the hotfix had been released I had to manually refresh the page....
- Double_DLevel 4For some reason When I install the hotfix, it says that the upgrade terminated unexpectedly and that I have to see the installation log for details. Where can I find the installation log?
- Double_DLevel 4Hi,
I have downloaded the hotfix for 32 bit Windows computers (not the servers version), but it won't install.
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