Hello, I receive an error every time I try to configure an Amazon S3 bucket as a storage device I get the error: BEMSDK Failure Code: A0009B23. I am running on server 2012 R2, using Backup Exec 15 FP1. I have gone through and installed the latest update that hot fixed this connection issue with S3. I have followed the how to doc for connecting S3 as a storage device. I have disabled the firewall to see if that was the issue. I created a user specified account in AWS to try accessing the S3 buckets. I tried my admin credentials as well and am still unable to connect, receiving the same error. I have looked online as well as this forum to see if there is a solution but have found none. I am wondering if anyone has had the same problem and if so has come up with or found a solution. Thank you!

Please see the following Support Article: https://www.veritas.com/support/en_US/article.000094413 This Support Article only applies to Backup Exec 15 Feature Pack 1 with the ODP patch. Future Feature Packs already contain the updated CloudProvider.xml-file. Thanks, @BackupMikko

Go to Programs and Features and do a repair of BE

Was this article followed on configuring the cloud connector ? https://www.veritas.com/support/en_US/article.000081253 If yes, are there any errors logged in adamm.log and/or Windows Event Viewer ? Can you enable SGmon debugging and try to configure the storage again. Pls attach the debug log.

PKH - I went ahead and tried a repair of BE, I still received an error upon configuring to S3 storage. VJware - I followed that exact article on how to connect S3. I looked through the event viewer and did not see any errors pertaining to Backup Exec. When I installed Backup Exec, it came along with SQL 2008, would there be an issue with the connection to S3 due to SQL for any reason? I enable debugging and have attached the log. I failed to mention that this is a trial version as we are in the process of obtaining licenses, would this be an issue? Thanks!

VJware - Step 6 of the articles instructions, is that the correct syntax we are to enter into the servername field, "amazon:amazon.com"? Or are we supposed to provide the S3 link instead? Thank you!

The password being used... does it have complex characters such as a # ?

Backup Exec 15 Error with Amazon S3 Config

13 Replies

pkh
Moderator
9 years ago
Go to Programs and Features and do a repair of BE
VJware
Level 6
9 years ago
Was this article followed on configuring the cloud connector ?

https://www.veritas.com/support/en_US/article.000081253

If yes, are there any errors logged in adamm.log and/or Windows Event Viewer ?

Can you enable SGmon debugging and try to configure the storage again. Pls attach the debug log.
Lazo86
Level 3
9 years ago
PKH - I went ahead and tried a repair of BE, I still received an error upon configuring to S3 storage.

VJware - I followed that exact article on how to connect S3.

I looked through the event viewer and did not see any errors pertaining to Backup Exec.

When I installed Backup Exec, it came along with SQL 2008, would there be an issue with the connection to S3 due to SQL for any reason?

I enable debugging and have attached the log.

I failed to mention that this is a trial version as we are in the process of obtaining licenses, would this be an issue?

Thanks!
FERCPRODBKUPSEC-SGMon.txt17 KB
Lazo86
Level 3
9 years ago
VJware - Step 6 of the articles instructions, is that the correct syntax we are to enter into the servername field, "amazon:amazon.com"?

Or are we supposed to provide the S3 link instead?

Thank you!
Steve-Young
Level 6
9 years ago
The password being used... does it have complex characters such as a # ?
Lazo86
Level 3
9 years ago
The passwords are generated automatically as amazon keys. Some keys may or may not have special characters.

We have tested both keys and have received the same error.
VJware
Level 6
9 years ago
amazon:amazon.com is fine.

Are you able to access amazon.com and/or https://s3.amazonaws.com from the BE media server ?

If yes, would recommend logging a formal support case. Thanks.
BackupMikko
Moderator
9 years ago
Please see the following Support Article: https://www.veritas.com/support/en_US/article.000094413

This Support Article only applies to Backup Exec 15 Feature Pack 1 with the ODP patch. Future Feature Packs already contain the updated CloudProvider.xml-file.

Thanks,

@BackupMikko
Lazo86
Level 3
9 years ago
@BackupMikko - I went to the support article and was unable to download the patched file. I received errors on Firefox, Chrome and a blank screen on IE.

Attached are the errors.
VJware
Level 6
9 years ago
Right-click on the attachement and choose save link as. You'll be able to download the xml file then.

Have also attached the file over here.
CloudProvider.xml11 KB