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Lazo86's avatar
Lazo86
Level 3
9 years ago

Backup Exec 15 Error with Amazon S3 Config

Hello,

I receive an error every time I try to configure an Amazon S3 bucket as a storage device I get the error: BEMSDK Failure Code: A0009B23.

I am running on server 2012 R2, using Backup Exec 15 FP1.

I have gone through and installed the latest update that hot fixed this connection issue with S3.  I have followed the how to doc for connecting S3 as a storage device.  I have disabled the firewall to see if that was the issue.  I created a user specified account in AWS to try accessing the S3 buckets.  I tried my admin credentials as well and am still unable to connect, receiving the same error.

I have looked online as well as this forum to see if there is a solution but have found none.  I am wondering if anyone has had the same problem and if so has come up with or found a solution.

 

Thank you!

15
Backup and Recovery
Backup Exec
Configuring
Error messages
Managing Backup Devices

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  • BackupMikko's avatar
    BackupMikko
    Moderator
    9 years ago

    Make sure you right-click (on Windows) or "<control>-Click"/Two-finger click (on OS X) and select to Download the file instead of just clicking on the XML-file to open as otherwise the web browser will try to open the encrypted XML-file which will result in the errors.

    Hopefully that helps!

    Best,

    @BackupMikko

  • Lazo86's avatar
    Lazo86
    Level 3
    9 years ago

    SUCCESS!

    The XML file solution worked!

    I ran into once issue in that the amazon keys I was using were not working, when I did the initial test.  I did a second test with an amazon account specifically for S3 storage and it worked!

    You have to be careful with which keys you are using from Amazon as the user must have the correct permissions.

    Thank you VJware, @BackupMikko, and Steve Y for your input and solutions!

  • Shaquille_O_Nea's avatar
    Shaquille_O_Nea
    Level 3
    9 years ago

    Hello @BackupMikko and @Lazo86

    I've tried the solution suggested but I have the same problem described in the first post. I attach the message I receive once I configure the server (amazon:amazon.com) and the user/password I use to connect to s3.amazonaws.com:

    Fallo configuración almacenamiento en la nube.jpg

    My O.S is Windows Server 2012 R2 and the version of the Backup Exec is 15 Ver. 14.2 Rev. 1180.

    Thanks in advanced.