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Jason_Tsang's avatar
Jason_Tsang
Level 3
7 years ago

Backup Exec 15 failed to backup

[8572] 2018-06-03T05:52:49.517 [ndmp\ndmpcomm] - ndmp_recv_msg [8572] 2018-06-03T05:52:49.517 [loops] - BackupBSDProcessor(): Received MSG_RWF_METADATA message from raws. [8572] 2018-06-03T05:52:49...
15
Windows Server 2008 R2
  • Gurvinder's avatar
    Gurvinder
    7 years ago

    Can you try to turn on software encryption for this job. It has been seen that sometime the connections are broken with certain type of data flowing in the network. In backup job , edit the job settings and turn on software encryption. Save and run the backup. Let us know how it goes.

Gurvinder's avatar
Gurvinder
Moderator
7 years ago
Is this the only server whose backup is failing? Or there are others ?
This backup seems to be failing with network connection lost error as seen in debug E00084F8. If there are other server that are failing with the same error code then check if required ports are opened between BE and remote servers. If this is the only server whose backup is failing then check network connection for this server. Attach couple of job logs for same server Whose backup is failing to check the issue
  • Jason_Tsang's avatar
    Jason_Tsang
    Level 3
    7 years ago

    Thanks your reply.

    Other server can backup success, only this ftp server fail. I think isn't the problem of network connection, because I long ping the backup server, nothing happen to interrupt. FTP server backup only have system files and data, didn't have database.

    • Gurvinder's avatar
      Gurvinder
      Moderator
      7 years ago

      Can you try to turn on software encryption for this job. It has been seen that sometime the connections are broken with certain type of data flowing in the network. In backup job , edit the job settings and turn on software encryption. Save and run the backup. Let us know how it goes.

      • Jason_Tsang's avatar
        Jason_Tsang
        Level 3
        7 years ago

        Thanks for your reply.

        I will try it and send the result after one hour. Thank you.