Hello, I have a problem that 2 servers can't backup, Status "discovering resources" and the job does not do anything. I can't cancel it or hold it, looks like backup exec is stuck. I can't stop or restart services.When I stop "Job engine" process, service also stops and then I can restart all services, jobs restarts and same issue persists. I tried repair installation from program and features, repair database with BEUtility, restart whole server nothing helped. Day before everything was fine and day after it got stuck. Very strange. Backup exec is installed on VMWare Vsphere virtual machine, Windows Server 2008 R2 Backing up Windows Server 2008 R2 Any suggestions?

...is the remote agent running on the remote server? Also, what are you backing up too? In order to have a VM as a media server there are a few very strict requirements, and backing up to a device like a tape library isn't supported. Thanks!

Is the storage to which the backup job targetted to in an online status ?

Service "Backup remote Agent for windows" is running so i think agent is running. Tried restart it nothing happened. I'm backing up C: and system state. Backups are deployed to storage which is online. No tape devices only storages and NAS. Other servers C: and system states are successfully backing up to same storage.

...any other changes in the environment, like a firewall that was activated or AV that was updated?

I think that NO. If i remember correct problems appeared when I updated Backup Exec from 14 to 15, updated agents and set server to restart at night. Are there any possible way to check for some logs or errors? [edited:] I think i found the solution. I tried to backup inceremental backup which failed. Maybe because of upgrade I needed Full backup before Incremental and Full backup was successfull and after that Incremental also was succefull. I'm trying the same with other server now.

Backup exec 15 stuck on Discovering resources

29 Replies

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CraigV
Moderator
10 years ago
...is the remote agent running on the remote server? Also, what are you backing up too? In order to have a VM as a media server there are a few very strict requirements, and backing up to a device like a tape library isn't supported.

Thanks!
VJware
Level 6
10 years ago
Is the storage to which the backup job targetted to in an online status ?
BurkaBurka
Level 3
10 years ago
Service "Backup remote Agent for windows" is running so i think agent is running. Tried restart it nothing happened.

I'm backing up C: and system state.

Backups are deployed to storage which is online. No tape devices only storages and NAS.

Other servers C: and system states are successfully backing up to same storage.
CraigV
Moderator
10 years ago
...any other changes in the environment, like a firewall that was activated or AV that was updated?
BurkaBurka
Level 3
10 years ago
I think that NO.

If i remember correct problems appeared when I updated Backup Exec from 14 to 15, updated agents and set server to restart at night.

Are there any possible way to check for some logs or errors?

[edited:] I think i found the solution. I tried to backup inceremental backup which failed. Maybe because of upgrade I needed Full backup before Incremental and Full backup was successfull and after that Incremental also was succefull. I'm trying the same with other server now.
maurijo
Level 6
10 years ago
It is best practice to do a full backup after an agent upgrade on the client. Most of the times it's also mentioned in the documentation
BurkaBurka
Level 3
10 years ago
It looks like, that the problem still persists. This night one incremental backup was running and another started and both of them got stuck. Anyone has any suggestions?
VJware
Level 6
10 years ago
What is the "concurrecy" set for the disk storage ?
pkh
Moderator
10 years ago
How is the disk storage connected to the virtualised media server?
BurkaBurka
Level 3
10 years ago
If you mean "Concurent write sessions" then it's 1.