Hello, I need some help I'm tryin to Backup a Virtual Server using a Virtual Based backup but I'm not being succesful. There images below display the errors I am getting. Job Log shows this... I tested the credencials and everything seems fine. The Credencial Ststus is succesful and the State shows Online as you can see below I also have the correct version of Backup Exec Remore Agent Utility Installed, Under Security tab, I can see that the truct was established between the server where Backup Exec 15 is installed and the Remote server I am trying to backup. What can I do here? Thank you.

Hi pfclTAdmin, it may be an issue with a VSS writer conflict. refer to this KB http://www.symantec.com/docs/TECH129724

Check the TN below too: https://support.symantec.com/en_US/article.TECH174797.html THanks!

When I run the cmd command: vssadmin list providers only one writer is displayed as you can see below. Should I go ahead and Install the VMware Snapshot Provider or the Symantec VSS Provider. Would they work better than the generic Microsoft Software Copy provider? CrainV, I can not find the Snapshot Menager. I'm using backup exec 15 trying to back a virtual ESXi 5.5.0 Server. Where would I go to delete the old snapshots? The article did not provide me with enough details. Free free to ask any questions and share new ideas. Thanks

VM snapshots are deleted within VMware. You need to check there for orphaned snapshots. Just choose the Automatic option in AOFO and let BE do the necessary.

I went to the Snapshot Manager of the VM I'm trying to backup and I don't see any snapshots...the list is blank as you can see below.

Backup Exec 15: The operation failed because the vCenter or ESX server reported a problem creating or accessing more files needed.

14 Replies

lmosla
Level 6
9 years ago
Hi pfclTAdmin, it may be an issue with a VSS writer conflict. refer to this KB http://www.symantec.com/docs/TECH129724
CraigV
Moderator
9 years ago
Check the TN below too:

https://support.symantec.com/en_US/article.TECH174797.html

THanks!
pfcITAdmin
Level 3
9 years ago
When I run the cmd command: vssadmin list providers only one writer is displayed as you can see below. Should I go ahead and Install the VMware Snapshot Provider or the Symantec VSS Provider. Would they work better than the generic Microsoft Software Copy provider?

CrainV, I can not find the Snapshot Menager. I'm using backup exec 15 trying to back a virtual ESXi 5.5.0 Server. Where would I go to delete the old snapshots? The article did not provide me with enough details.

Free free to ask any questions and share new ideas.

Thanks
CraigV
Moderator
9 years ago
VM snapshots are deleted within VMware. You need to check there for orphaned snapshots. Just choose the Automatic option in AOFO and let BE do the necessary.
pfcITAdmin
Level 3
9 years ago
I went to the Snapshot Manager of the VM I'm trying to backup and I don't see any snapshots...the list is blank as you can see below.
CraigV
Moderator
9 years ago
type: vssadmin list writers and see if that particular writer is stable. If not, restart the server.
pfcITAdmin
Level 3
9 years ago
VSS writer are all stable
VJware
Level 6
9 years ago
Are you able to take a manual snapshot of the VM via the VI / vSphere client itself ? Uncheck the 1st option (snapshot VM's memory) and check the 2nd one (quiesce) and then try taking and deleting the snapshot of the affected VM.
pfcITAdmin
Level 3
9 years ago
I believe I found the problem and it's associated with VMware. One of the Datastores my virtual server is associated with is out of space.

When I try to take a manual snapshot and I uncheck the 1st option and check the 2nd. This is the error message I get...

How do I delete the snapshots of the affected VM?
CraigV
Moderator
9 years ago
...you'll be able to view snapshots in VMware. Just check your version and ask this question on the VMware forums.