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matt_allford's avatar
matt_allford
Level 4
14 years ago

Backup Exec 2010 R3 Media Mount Failed

Hi there,

We installed a new server a few weeks ago running Windows Server 2008 R2. We installed Symantec Backup Exec 2010 R3 which worked well for the first week or so. The last few nights, the job has still backed up the right amount of data, but it has cancelled and produces an error:

Canceled, timed out. The job was automatically cancelled because it exceeded the job's maximum configured run time.

Media Mount Failed. User canceled a Physical Volume Library operation. V-79-57344-33861 - The media operation was terminated by the user.

 

We have the job set to cancel after 7 hours, for the first few nights it didn't even come close to that. What people usually experience with this particular error, is that the tape is full and there is an alert prompting for another tape. This is not the case. The tapes we are using are 200/400 and we have under 100GB of data to back up. In the alerts tab, we get:

  • 10:00pm - Overwriting allocated media 'MONDAY'
  • 1:01am (3 hours later) - There is no media in the drive
  • The above message is displayed every few minutes until the job finally cancells after being 'running' for 7 hours'

We have tried a restart of the server last night, which didn't help at all. Here is a shot of our job history:

http://imageshack.us/f/641/backupexec.jpg/

Another thing, which might be unrelated, is that our software is showing as being a 'Trial Version' again. When I installed the product, I used the code which went through fine, a few days later it showed as trial so I put the code back in. Today I notice it is now back in trial mode again.

Any ideas?

2010
Backup and Recovery
Backup Exec
Error messages

19 Replies

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  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    For the trial mode issue, click on Tools->Install options and license key->remove the license key->

    on the next screen check\uncheck any of the options (say AOFO) -> click on next->click on install.

    Follow the above process but this time enter the license key, the purpose behind checking/unchecking

    the option is to recycle BE services. The license keys will not get registered untill the services are

    not recycled.

    For the media issue, check the alerts tab. If its a standalone device then probably BE is throwing

    Media remove alert, if you see multiple media remove alerts in the alerts tab then configure it to clear

    out automatically.

  • matt_allford's avatar
    matt_allford
    Level 4
    14 years ago

    Thanks for the reply,

    When I go to Tools -> Install options on this server, there is no license key in there at all. I am just a bit hesitant to do it again, considering I have now done this twice and after a few days it seems to disappear.

    Regarding the media, as said in my first post I have checked the alerts tab and 3 hours after starting the job, there is one alert repeated over and over (refer to my OP). The only other alert is regarding database maintenance. There is no alert to insert another tape or anything like that.

    It is a single HP Ultrium drive.

    Thanks, Matt.

  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    There is no harm in again installing the license key, make sure no jobs are running during installation.

    Have you tried using a different tape ?

  • matt_allford's avatar
    matt_allford
    Level 4
    14 years ago

    Ok I will enter it again and see how it goes.

    Yes, different tapes are put in each night (which worked the previous week) and has failed the last 3 - 4 nights.

  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    Is the tape getting ejected while the backup is running ?

  • matt_allford's avatar
    matt_allford
    Level 4
    14 years ago

    I don't believe so, as per my first screenshot the data in the jobs that failed is a similar level to those that were successful. Being 1am I don't see any reason why the tape would be ejected and nothing logged with backup exec.

  • AmolB's avatar
    AmolB
    Moderator
    14 years ago

    If the backup is completing then it has to do something with the media remove alert.

    Hope you are checking both the tabs(active alerts and alert history) under the alerts tab.

  • matt_allford's avatar
    matt_allford
    Level 4
    14 years ago

    Whoops, I didn't notice the second section, Alert History. I'm not sure if that helps though.

    There is an alert at 1:57am that says 'please remove the media from the drive, and respond OK'. This alert is set to automatically clear after 1 minute. After that, ever few minutes there is the usual 'please insert overwritable media into the drive', until it eventually times out.

  • pkh's avatar
    pkh
    Moderator
    14 years ago

    This is the normal sequence of events when your job needs a second tape.  It will eject the first tape and then requests for a second overwriteable tape.  Since this request is not fulfiled and your 7 hour time limit has expired, the job is canceled.  You need to either lengthen your 7 hour time limit or put in a overwriteable tape before the 7 hour limit so that you job can complete.  The fact that your software is on trial has nothing to do with this.  It is a separate problem.

  • matt_allford's avatar
    matt_allford
    Level 4
    14 years ago

    I don't see why the job needs a second tape though.

    The data is under 100GB and we are using 200/400 tapes in a 200/400 tape drive. Correct me if I am wrong, but we should be able to fit roughly 300GB of data on a tape (given how well compression goes, of course)

    As you can see from my screenshots, the first jobs that completed on one tape were consistantly 92 / 93GB, but since then backup of 87, 89 and 86GB have all failed.