Backup Exec 2012 remote agent for windows stuck in "stopping" state
After moving to backup exec 2012 (which, frankly, is much worse than 2010), we are having an issue where the backup exec remote agent service cannot be stopped. I have read about this issue occurring in backup exec 2010 R3, in this article: http://www.symantec.com/docs/TECH166866
however that download only applies to 2010 R3, so doesn't help. One would think this issue would be resolved in the next release, however I am having the same problem. Any suggestions?
I contacted Symanetec support but they took so long to get back to me I resolved the problem myself. I ended up having to remove the remote agent from the remote server. Reboot. Reinstall. Reboot then it now seems to have resolved itself. I was finding that after midnight my backups for the remote server would hang, I was getting errors that the information store was not available. When I tried to restart the remote agent I got the stopping problem. My backups are now running as expected.I must agree with LDean though this is pretty poor introduction.