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ben_icu's avatar
ben_icu
Level 3
9 years ago

Backup Exec 2012 Tape Restore Media ID Mismatch

Hi All,

I am trying to restore data that is on 2 Tapes which were written to by using a Dell Powervault 124T.  We currently use Backup Exec 2012 Small Business Edition.

The Tapes have no barcode however the AutoLoader does have a barcode reader.

When we Inventory and Catalogue the tapes they are being given a Media ID however when we come to then restore the data we get an error saying that the Restore failed due to Invalid Physical Volume Library Media Identifier.  Above the error it notes a Media GUID which doesnt match the Media ID the Tape has been given.  See Images below.

picture1.png

picture2.png

How do we get them to match or are we inventorying or cataloging the tapes incorectly?  We have stopped the services and renamed the catalogs folder numerous times and this doesnt seem to fix the issue.  We can see the Backup Set on the tapes and browse the folder structure however we always get the above failure error.

Any assistance would be extremely helpful as we have been trying to restore this data for 1 week and time is now of the escense?

Thanks

Ben

Backup and Recovery
Backup Exec
System Recovery File and Folder Backup
Windows Server (2003-2008)

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  • ben_icu's avatar
    ben_icu
    Level 3
    9 years ago

    The tape library and drive seem to be working fine to be honest.

     

    The tape library is however showing as the following?

     

    picture3.png

  • pkh's avatar
    pkh
    Moderator
    9 years ago
    Sounds to me that you may have a hardware error. Check that the tape library and tape drive are functioning correctly in the Windows Device Manager. The tape library should appear as an Unknown Medium Changer with a Microsoft driver and the tape drive should have a Symantec driver. Run the manufacturer's diagnostic utility against the tape library and tape drive. Select the write test and stop all the BE services beforehand
  • ben_icu's avatar
    ben_icu
    Level 3
    9 years ago

    VJware

    The original backup was written to the same storage device.  The option to use storage-based catalogs is checked.  The reason for this is when it is unchecked and we run a restore we dont see all the data and get red X's over a large number of folders.

    Thanks

    Ben

  • ben_icu's avatar
    ben_icu
    Level 3
    9 years ago

    PKH

    I have followed your suggestions however on point 2 I had to choose delete not retire. 

    I have then inventoried the three tapes. 

    Associated them with the "Keep Data Infinitely" media set.

    Then had to run an import and inventory again.  I could then catalogue the tapes.

    Once the catalogs completed successfully I ran the restore which failed with the same error.

    I have tried going back 3 days worth of tapes and the same error occurs for each day but with different GUID/Media ID numbers.  FYI - All backups had been 100% successfull.

    Any other ideas would be appreciated.

    Ben

     

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Was the original backup written to the same storage device or was it replaced ?

    Is the option to use storage-based catalogs checked or unchecked ?

  • pkh's avatar
    pkh
    Moderator
    9 years ago

    1) Right-click on the tape and associate it with the Retired Media set.

    2) Right-click on the tape and select Retire.  This will remove it entirely from BE.

    3) Inventory and then catalog the tape again.  You would need to search for it under All Media and associate it with an appropriate media set so that it is protected.

    4) Try again.

     

    Does this problem occur if you try to restore from some other tapes?

  • ben_icu's avatar
    ben_icu
    Level 3
    9 years ago

    We have tried multiple inventories and catalogues unfortunately.  The issue seems to be the GUID mismatch?

  • AmolB's avatar
    AmolB
    Moderator
    9 years ago

    Have you checked the below article...

    https://support.symantec.com/en_US/article.TECH222971.html