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ben_icu's avatar
ben_icu
Level 3
9 years ago

Backup Exec 2012 Tape Restore Media ID Mismatch

Hi All,

I am trying to restore data that is on 2 Tapes which were written to by using a Dell Powervault 124T.  We currently use Backup Exec 2012 Small Business Edition.

The Tapes have no barcode however the AutoLoader does have a barcode reader.

When we Inventory and Catalogue the tapes they are being given a Media ID however when we come to then restore the data we get an error saying that the Restore failed due to Invalid Physical Volume Library Media Identifier.  Above the error it notes a Media GUID which doesnt match the Media ID the Tape has been given.  See Images below.

picture1.png

picture2.png

How do we get them to match or are we inventorying or cataloging the tapes incorectly?  We have stopped the services and renamed the catalogs folder numerous times and this doesnt seem to fix the issue.  We can see the Backup Set on the tapes and browse the folder structure however we always get the above failure error.

Any assistance would be extremely helpful as we have been trying to restore this data for 1 week and time is now of the escense?

Thanks

Ben

Backup and Recovery
Backup Exec
System Recovery File and Folder Backup
Windows Server (2003-2008)

18 Replies

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  • VJware's avatar
    VJware
    Level 6
    9 years ago

    There was an issue in BE 2012 where running the catalog first time returns this error, but second run should run fine. Try recataloging again.

    Also, try a duplicate. Does it error out as well ? If it does, pls log a formal support case for an engineer to have a look @ your setup. Thanks.


     

  • ben_icu's avatar
    ben_icu
    Level 3
    9 years ago

    I now just get a failure when it catalogs immediately.  See below.

    picture1.PNG

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Yes, this cataloging process will take longer than usual.

  • ben_icu's avatar
    ben_icu
    Level 3
    9 years ago

    As there is around 2 Tb of data I assume this will take far longer?  We are currently waiting to be able to restart the server which will be done at 10am GMT.

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    Yes, you can. But for this time only, uncheck the option to use storage based media catalogs. Once the cataloging is complete, you can check the option.

  • ben_icu's avatar
    ben_icu
    Level 3
    9 years ago

    I have enabled the unknown media change driver.  Should I retire media, reinventory and re-catalog again?

  • ben_icu's avatar
    ben_icu
    Level 3
    9 years ago

    We are just restoring flat files.  No databases.

    We havent tried a duplicate from the tape to disk.

    Which option should I try first?  Duplicate or driver fix?

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    The changer should show as Unknown Medium Changer. Install the MS driver.

    https://support.symantec.com/en_US/article.TECH124860.html

  • VJware's avatar
    VJware
    Level 6
    9 years ago

    What type of backup are you restoring ?

    Is it regular flat files or DB data such as Exchange ?

    Are you able to successfully run a duplicate from the tape to disk ?