Forum Discussion

deeroad's avatar
deeroad
Level 3
11 years ago

Backup Exec 2014 agent install / c:\windows\installer

Using Backup Exec 2012 agents. Upgraded main server to 2014 version with latest hotfixes. Copied from "\Program Files\Symantec\Backup Exec\Agents" -directory all contents to network share. Copied tha...
2014
Backup and Recovery
Backup Exec
Error messages
Installing
Windows Server (2003-2008)
  • deeroad's avatar
    deeroad
    10 years ago

    Uninstalling using wmic was not enough and it did leave programs + registry broken. I had this kind of situation:

    Backup Exec 2014 agent did not install and finished with rollback

    Backup Exec 2012 agent did not install : it detected earlier agent (probably 2010)

    Solution was to use Microsoft Fixit and select manual, install-problems and choose Symantec Backup Exec from detected programs. It fixed something? and then, finally, 2014 agent could install.

    http://support.microsoft.com/mats/Program_Install_and_Uninstall/

     

deeroad's avatar
deeroad
Level 3
10 years ago

Devised a hack solution which seems to work. Log in to buggy server and do this:

netdom resetpwd /server:domaincontrollerhostname /userD:* /passwordD:*

and then reboot.

 

Use this script from Backup Exec server:

C:\scripts>type final.cmd
rem Give one parameter for remote server name
rem example: "final.cmd vm1"

c:\psexec.exe \\%1 netsh advfirewall set domainprofile settings remotemanagement enable

c:\psexec.exe \\%1 -s net stop "Backup Exec Error Recording Service"

c:\psexec.exe \\%1 -s net stop "Backup Exec Remote Agent for Windows"

wmic /node:"%1" product where name="Symantec Backup Exec Remote Agent for Windows" call uninstall

shutdown /m \\%1 /r