Backup Exec 2014 HOTFIX 218257

...i have hit the support flag for you.

An alternative is to send a PM to VJware or Colin Weaver and ask them for assistance.

Thanks!

Forgive my ignorance, but how are they going to help me?  I have a Severity 2 ticket open with support already, and multiple engineers now will not call me back within a wide time-frame of availability of me or my engineers.  It's pretty frustrating.

Hello bwilliam,

PM me your support case number and I will look into this.

Done.

Hi bwilliam,

I have the same issue here with differential backup since the hotfix.

I checked some differential backup and it seems that I can restore a single file or AD object.

I also checked the debug monitor and see an entry : ADGran: Status SUCCESS

Maybe it's only a bug that call an exception where there is no problem and GRT is correctly done.

However, if you could report here what support tells you, it will be nice :)

Julien

Has there been any developments with this issue?

I'm having the same problem with the following setup:

Backup Exec 2014, hotfix 218257 installed (all updates applied at time of post)

Windows 2008 R2 Standard SP1 (with all updates) w/8GB RAM running bare metal on Dell R510.

VMWare Backup, SAN Transport, via VCenter Virtual Appliance 5.5 (Cluster of ESXi 5.5U1 1623589-Rollup Hosts running on Dell R710's)

Occurs only on Incremental (not tried differential, but full works fine) with any AD controllers backed up using GRT (Applications & Databases). AD Controllers are running Windows 2008 R2 Enterprise SP1 with updates applied. AD Controllers have VMWare Tools, then Backup Exec Agent installed in that order, with no VSS issues, and are also running Symantec Endpoint Protection 12.1.

I have the same problem as well.

BE 2014 V-RAY with HF-218257 running on windows server 2012r2 is unable to backup my 2012r2  VM domain controllers running on 2012r2 hyper-v hosts.Agent is pushed out to both host and vm's.

The dont seem to be in a hurry to fix this.

V-79-57344-38747 - Backup Exec was unable to prepare Microsoft Active Directory resources for Granular Recovery Technology (GRT) operations.  Therefore you will be unable to perform GRT-enabled restores of Microsoft Active Directory data from this backup.

Steve

me too.

BE 2014 Running on Windows Server 2012 R2 backing up Windows Server 2012 R2 Domain Controlller (ESXi 5.5 u1 VM)

I got my ticket escalated 2 weeks ago, after having the ticket open for 3+ weeks prior to that, and thus far there is no solution.

What gets me is that this is obviously a regression introduced with that hotfix.  And why Symantec doesn't allow rolling back from their hotfixes is also beyond me.  Based on the track record the last few years with the 2012 product and now 2014, I'm unclear why they didn't at least provide a way to roll back to a previous patch level.  That would have at least provided a workaround situation.

At this point, to back up any AD servers, I essentially have to have two job types:  the normal GRT file-enabled backup of the VM, and then another classic agent-based backup that includes the System State.  All together 4 jobs for one VM.

While I am stuck with this product for now, we are still actively looking for an alternative once our new budget year is here.

This used to be a great product.  Not sure when Symantec lost their way and never found the path back, but at this point I'm weary of waiting for that to happen.  I thought when 2014 was released (and worked on day 1) that it was a positive change.  It took exactly 1 hotfix to completely ruin/reverse my thinking along those lines.  Overall, it's sad.

i think BE 2014 is a good product , atleast somehow its getting the job done,