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lionc74's avatar
lionc74
Level 2
10 years ago

Backup Exec 2014

I have a strange problem, I have contacted Symantec support and they told me that there are known issues with the new version of Symantec Backup Exec 2014 and my best bet was to post it on the forums or keep an eye out for updates.. which I don’t understand… but anyway.. so im hoping someone can help me...

 

my setup,

OS is windows 2012 R2 and Exchange 2013

Symantec exec 2014 ver. 14.1 rev 1786 (64bit) - Trial

LTO4 tape.

 

the backups keep failing with an access denied error, I have tried deselecting the file paths in question but it still fails.

I cant find the option to disable this virtual conversion or sdr…. I don’t even need these components…

 

Backup- \\FH.local\C:V-79-57344-41488 - Due to one or more errors in \\FH.local\C:, this backup cannot be used for conversion to virtual machines, Simplified Disaster Recovery (SDR), or a complete online restore.

V-79-57344-33928 - Access is denied.

Access denied to directory DFSRoots\Shared Folders\Company\.

V-79-57344-33928 - Access is denied.

Access denied to directory DFSRoots\Shared Folders\Users\.

 

2014
Backing Up
Backup and Recovery
Backup Exec
Backup Exec Appliances
Error messages
Not Applicable
Symantec Event

8 Replies

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  • DariusM's avatar
    DariusM
    Level 3
    10 years ago

    I have the exact problem, very strange, before applying to latest upgrade I encounter this which I did not before. Also I have not changed anything before upgrade. Please assist. Thanks

  • andjm's avatar
    andjm
    Level 2
    10 years ago

    I have this exact same issue. Was there ever a resolution? If so, could someone post it here?

  • EliasA's avatar
    EliasA
    Moderator
    10 years ago
    Please send me a DM with your contact information and u will have a support technician give you a call and open a case.
  • lionc74's avatar
    lionc74
    Level 2
    10 years ago

    Hi there

    when i called your support the engineer i spoke to did not even get a case number going, he just told me that 2014 is new and we need to keep an eye out for updates... he also told me that my best bet was to create a topic on the forums.

     

    if need be ill call them again and insist in a case number.

  • EliasA's avatar
    EliasA
    Moderator
    10 years ago

    Can you please tell me the support case ID you have with our support group.  I'd like to look into the case.
    Thanks!

  • lionc74's avatar
    lionc74
    Level 2
    10 years ago

    Hi thanks for your reply,

     

    AOF is selected and ive tried both automatic and manually selecting windows shadow copies, no joy

    we not using dfsr.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    If DFSR is being used, then it should be selected and backed up from the Shadow Copy Components node rather than from the volume itself.