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Hamza's avatar
Hamza
Level 3
11 years ago

Backup Exec Agent Remove Fail

Hello,

I tried to remove the agent from my server to install the upgraded one but i didn't success.

below is the logs.

03-11-2014,11:49:56 : EnumProcesses Counts: 105
03-11-2014,11:49:56 : Windows Operating System Version: 6.1
03-11-2014,11:49:56 : GetProductInfo returned success. Checking for CORE OS values.
03-11-2014,11:49:58 : Executing managed _Setup:
03-11-2014,11:49:58 : C:\Users\administrator.NAFCEL\Desktop\RAWSX64\install\_Setup.exe
03-11-2014,11:49:58 : Loading XML from:
03-11-2014,11:49:58 : C:\Users\administrator.NAFCEL\Desktop\RAWSX64\install\IFProducts.xml
03-11-2014,11:49:59 : ArgsDataParser::InitDictionary
03-11-2014,11:49:59 : AgentSeqDlgs::RawsDlgSequence
03-11-2014,11:49:59 : Set RAWS Media path: C:\Users\administrator.NAFCEL\Desktop\RAWSX64\install\media\
03-11-2014,11:49:59 : RawsDlgSequence::CheckInstMode
03-11-2014,11:49:59 : BEOperations::BE_GetInstalledProdCodeVersion()
03-11-2014,11:49:59 : Found Current RAWS AMD64 Product.
03-11-2014,11:49:59 : Equal PIDs.
03-11-2014,11:49:59 : Installing Version 13.0.5204; (Major=13, Minor=0, Build=5204) = Target Version 13.0.5204; (Major=13, Minor=0, Build=5204)
03-11-2014,11:49:59 : Equal PIDs, Maintenance Mode.
03-11-2014,11:50:00 : Running in Maintenance mode
03-11-2014,11:50:00 : Trying to redirect to cached _setup.exe
03-11-2014,11:50:00 : The cached _setup.exe could not be found
03-11-2014,11:50:00 : Continuing install using Non-Cached media
03-11-2014,11:50:00 : BEOperations::BE_GetInstalledProdCodeVersion()
03-11-2014,11:50:00 : Found Current RAWS AMD64 Product.
03-11-2014,11:50:00 : Terminal Services enabled.
03-11-2014,11:50:00 : Terminal Services server has been set to Install mode.
03-11-2014,11:50:00 : Launching UI Install
03-11-2014,11:50:00 : Running in Maintenance mode
03-11-2014,11:50:00 : AgentSeqDlgs::ADlgWelcome
03-11-2014,11:50:00 : AgentSeqDlgs::ADlgMaintenanceType
03-11-2014,11:50:00 : AgentSeqDlgs::DlgChooseCustom
03-11-2014,11:50:00 : AgentSeqDlgs::ADlgPublishRemoteSrv
03-11-2014,11:50:00 : AgentSeqDlgs::AdlgInstallComplete
03-11-2014,11:50:00 : AgentSeqDlgs::Misc_BE_CommonOps
03-11-2014,11:50:13 : INFO -2146233087: Unable to determine if Windows Deduplication volume.
03-11-2014,11:50:13 : AgentSeqDlgs::ReadAdvertiseListKey
03-11-2014,11:50:19 : AgentSeqDlgs::AgentInstaller
03-11-2014,11:50:19 : Starting Install
03-11-2014,11:50:19 : RAWS MSI Command Line: EXE_ENVOKED=1 ALLUSERS=1 REBOOT=ReallySuppress REMOVE=ALL REINSTALL="" MSIRESTARTMANAGERCONTROL=Disable INSTALLUIMODE=1
03-11-2014,11:50:19 : Running Uninstall Mode
03-11-2014,11:50:19 : Get installed MSI from cache folder: C:\Windows\Installer\154afd.msi
03-11-2014,11:50:19 : AgentInstaller::Install_Product_Thread
03-11-2014,11:50:19 : Launching MSI: C:\Windows\Installer\154afd.msi
03-11-2014,11:50:19 : Discovered Total Actions: 0
03-11-2014,11:50:19 : The return code from the MSI is: 2
03-11-2014,11:50:19 : AgentSeqDlgs::PostInstallActions
03-11-2014,11:50:19 : The return value for Symantec Backup Exec Remote Agent for Windows Systems returned error code: 2
03-11-2014,11:50:19 : Clean up Symantec installer keys.
03-11-2014,11:50:19 : Cleaning up the symc status key
03-11-2014,11:50:24 : AgentSeqDlgs::Misc_BE_CommonOps
03-11-2014,11:50:24 : Dialog Sequence Returning errorlevel 2

Please help.

 

Thanks

 

Hamza.

2010
Agents
Backup and Recovery
Backup Exec
Uninstall
Windows Server (2003-2008)

24 Replies

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  • Hamza's avatar
    Hamza
    Level 3
    11 years ago

    Thanks Siddhant,

     

    I have removed the application manually via deleting registry keys.

    when i tried to push it again, it stopped on 50% and stop proceeding.

    i was waiting 20 minutes and nothing happened.

    I tried to install the agent manually but with the same issue.

     

    I attached the snapshot,

     

    any idea please.

     

    Regards,

     

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Hi,

     

    Have you tried to do a manual installation of the RAWS agent?

    http://www.symantec.com/business/support/index?page=content&id=TECH30491

    Also, if there is an antivirus installed on the remote server, stop it and then try the push-install again.

    Thanks!

  • Siddhant_Saini's avatar
    Siddhant_Saini
    Level 6
    11 years ago

    Hamza, could you please copy the entire 'Agents' folder(from Program Files\Symantec\Backup Exec folder) to the Remote Server and then try to perform a manual installation(ensure that the product is removed from registry once again(as it might have tried to add the keys again during the previous installation)). At times, it gets stuck on 'Loading...' state when its trying to update the dependencies. 

    Copying the Agents folder would copy the remaining required files as well(like MSXML and .NET Framework). 

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    sidd: everything above is contained in the TN that I posted 20 minutes ago. Please read previous posts before adding redundant/already mentioned information.

    Thanks!

  • Hamza's avatar
    Hamza
    Level 3
    11 years ago

    Hi Craig,

    I tried to install it manually but still showing pending as attached,

     

    also i disabled the antivirus and i didn't success

     

    Any Idea.

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    OK...and there is enough disk space on the drive you're installing too? Have you tried to restart the server (make sure the AV is disabled and stopped when it comes up again) and then reinstall the RAWS agent?

    Thanks!

  • Hamza's avatar
    Hamza
    Level 3
    11 years ago

    Hi Craig,

     

    Yes there is enough space and i restarted the server twice after disabling the antivirus and after removing the agent manually.

     

    and still it's showing loading.

     

    any idea please?

     

    Thx

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...is there a firewall running? If so stop and disable it.

    Can you do a DNS check as well between the media server and this particular remote server? Ping the IP address and name of each from the other, and run a nslookup on both to make sure they can resolve the necessary.

    Thanks!