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David_Grayston's avatar
David_Grayston
Level 4
15 years ago

Backup Exec Client Agent 12.5 popup warning regarding ."Outlook: default mail client..."

Hi, On our Windows XP computers everytime the Backup Exec Agent sevice loads it causes a popup warning message: "Microsoft Office Outlook : Either there is no default mail client or the curr...
12.x and Earlier
Agents
Backup and Recovery
Backup Exec
  • Hemant_Jain's avatar
    Hemant_Jain
    15 years ago
    Backup Exec remote agent would always do a check for a default mail client, as it is coded that way. So, all it does is a verification check whether outlook is installed on the mahchine, if yes it would like it to be set as a default mail client. In order to fix this pop up message, all you would need to do is setup MS outlook as default mail client.  Some documents referring to this behaviour:
    http://support.veritas.com/docs/247931
    http://support.veritas.com/docs/276906

    Please mark it a solution, if this information is useful.
    Thanks
David_Grayston's avatar
David_Grayston
Level 4
15 years ago
Thank you for the information and reply Hemant.

Those KB articles are very helpful (I should have been able to find them) but I'm still confused with this behavior why the Agent should care what email client is set - it doesnt' seem to have any emailing capabilities that I can decern.   

It does seem odd to me that the Agent expect that if Outlook is installed it must be set as default mail client. As I have many users who have Outlook for calendaring but not email - these people use Thunderbird (Mozilla), or MS Live Mail, or other alternate email clients. 

Now I've got to hack the registry on all these clients but atleast this hack appears to work.

 \HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail - delete or rename key "PreFirstRun"

What a pain!

Thanks again for the help Hemant,

David
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