Backup exec job engine failed to start

Question

BackupExecJobEngine service hangs at 'Starting'. Earlier the problem started when the job was stucking at 'Active: Running' completes some 10 GB to the drive and hangs there. Then i restarted the services where this resulted in BackupExecJobEngine service hangs at 'Stopping'. After this only now the service hangs at Starting. Is this related Backup exec or the tape drive(currently using HP Ultrium 1760). Can someone help me to resolve this issue?

craigv · Answer

You can do the following:

* Stop the BE services and run the HP LTT tool against the drive to rule out any hardware issues;
* Check the Alerts tab to see if there are any issues listed;
* Make sure that any AV installed isn't blocking activity during the backup;
* Make sure BE is fully patched by running LiveUpdate and installing what's available.

Thanks!

jacob2103 · Answer

Thanks for the reply. Initially when i had this issue i did the Drive assessment test and it gave me error while soft unload. But after doing a drive power drain &nbsp;this issue was solved and the test passed successfully. For the update feature pack five is available which i tried but getting error 'LU1812: A program that was part of this update failed when it ran. This update was not applied.'.

selva4 · Answer

Hello Jacob,&nbsp;Try starting the BEngine services and post the event viewer logs with module and Event ID.

darthbilly · Answer

One more thing to try, you can run the service in console mode. Your path may be symantec:

C:\program files\veritas\backup exec\bengine.exe -console

This will output data, you might be able to see something going on.

jacob2103 · Answer

&nbsp;This what i am getting running the servicesLog Name: ApplicationSource: Backup ExecDate: 10/26/2016 10:37:06 AMEvent ID: 33808Task Category: NoneLevel: ErrorKeywords: ClassicUser: N/AComputer:&nbsp;xxxxDescription:An error occurred while processing a B2D command.Changer: CreatePath() CreateDirectory1 failed (\?). Error=123For more information, click the following link:http://entced.symantec.com/entt?product=BE&amp;module=eng-event&amp;error=V-379-33808&amp;build=retail&amp;version=14.2.1180.3142&amp;language=EN&amp;os=Windows_V-6.0.6002_SP-2.0_PL-0x2_SU-0x110_PT-0x3Event Xml:&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;&lt;System&gt;&lt;Provider Name="Backup Exec" /&gt;&lt;EventID Qualifiers="8192"&gt;33808&lt;/EventID&gt;&lt;Level&gt;2&lt;/Level&gt;&lt;Task&gt;0&lt;/Task&gt;&lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;&lt;TimeCreated SystemTime="2016-10-26T06:37:06.000Z" /&gt;&lt;EventRecordID&gt;155038&lt;/EventRecordID&gt;&lt;Channel&gt;Application&lt;/Channel&gt;&lt;Computer&gt;xxxxx&lt;/Computer&gt;&lt;Security /&gt;&lt;/System&gt;&lt;EventData&gt;&lt;Data&gt;Changer: CreatePath() CreateDirectory1 failed (\?). Error=123&lt;/Data&gt;&lt;Data&gt;&amp;amp;version=14.2.1180.3142&amp;amp;language=EN&amp;amp;os=Windows_V-6.0.6002_SP-2.0_PL-0x2_SU-0x110_PT-0x3&lt;/Data&gt;&lt;/EventData&gt;&lt;/Event&gt;Log Name: ApplicationSource: Backup ExecDate: 10/26/2016 10:37:29 AMEvent ID: 57345Task Category: (65535)Level: InformationKeywords: ClassicUser: N/AComputer:&nbsp;xxxxxDescription:Database Exception Context:m_QueryTimeoutInSeconds=30 sql=SELECT [JobRunFlags],[JobName],[TaskTypeID],[TaskDefinitionID],[BEJobID],[JobID],[CurrentStatus],[SubStatus],[NextDueDate],[ScheduleID],[ScriptID],[Priority],[BackupOptions],[BackupOptions2],[CommonJobFlags],[ShareBackupMethod],[MediaSetID],[TargetID],[SortedJobType],[MachineID],[PolicyID],[PolicyType],[PolicyName],[LinkedJobID],[DjmType],[TargetName],[MediaSetName],[ScriptName],[TaskDefinitionName],[MediaServerName],[LastChangeDate],[CPSStatus],[CPSJobID],[ResourceContainerID],[ResourceContainerIDList],[BackupOptions3],[SetCopyOptions],[HistoryID],[DataRetentionHours],[PreferredSourceID],[StatusDetails],[EndTime],[OverallBackupMethod],[JobKey],[RestoreOptions3] FROM [DBO].[vwJobSetupAndMonitor] a1 WHERE [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? Error:-536837662: :: -2147217900:Invalid column name 'RestoreOptions3'. :: DB Error Set 0: native=0xcf source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Invalid column name 'RestoreOptions3'.For more information, click the following link:http://entced.symantec.com/entt?product=BE&amp;module=eng-event&amp;error=V-379-57345&amp;build=retail%2Event Xml:&lt;Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;&lt;System&gt;&lt;Provider Name="Backup Exec" /&gt;&lt;EventID Qualifiers="8192"&gt;57345&lt;/EventID&gt;&lt;Level&gt;4&lt;/Level&gt;&lt;Task&gt;65535&lt;/Task&gt;&lt;Keywords&gt;0x80000000000000&lt;/Keywords&gt;&lt;TimeCreated SystemTime="2016-10-26T06:37:29.000Z" /&gt;&lt;EventRecordID&gt;155040&lt;/EventRecordID&gt;&lt;Channel&gt;Application&lt;/Channel&gt;&lt;Computer&gt;xxxx&lt;/Computer&gt;&lt;Security /&gt;&lt;/System&gt;&lt;EventData&gt;&lt;Data&gt;Database Exception Context:m_QueryTimeoutInSeconds=30 sql=SELECT [JobRunFlags],[JobName],[TaskTypeID],[TaskDefinitionID],[BEJobID],[JobID],[CurrentStatus],[SubStatus],[NextDueDate],[ScheduleID],[ScriptID],[Priority],[BackupOptions],[BackupOptions2],[CommonJobFlags],[ShareBackupMethod],[MediaSetID],[TargetID],[SortedJobType],[MachineID],[PolicyID],[PolicyType],[PolicyName],[LinkedJobID],[DjmType],[TargetName],[MediaSetName],[ScriptName],[TaskDefinitionName],[MediaServerName],[LastChangeDate],[CPSStatus],[CPSJobID],[ResourceContainerID],[ResourceContainerIDList],[BackupOptions3],[SetCopyOptions],[HistoryID],[DataRetentionHours],[PreferredSourceID],[StatusDetails],[EndTime],[OverallBackupMethod],[JobKey],[RestoreOptions3] FROM [DBO].[vwJobSetupAndMonitor] a1 WHERE [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? OR [JobID]=? Error:-536837662: :: -2147217900:Invalid column name 'RestoreOptions3'. :: DB Error Set 0: native=0xcf source=Microsoft OLE DB Provider for SQL Server hr=0x80040e14 Invalid column name 'RestoreOptions3'.&lt;/Data&gt;&lt;/EventData&gt;&lt;/Event&gt;this is another information&nbsp;DataAccessLayer SetException:Exception: Invalid column name 'RestoreOptions3'.Sql Command:CommandType=Text CommandText = SELECT [BEJobID], [Priority], [Enabled], [ResourceContainerID], [ResourceContainerIDList], [BackupGroupID], [SolutionName], [NextRunnableTaskID], [DjmType], [TaskTypeID], [ScriptID], [PolicyType], [BackupOptions3], [SetCopyOptions], [ScriptDescription], [RestoreOptions3] FROM [vwSolutionView] WHERE [BEJobID] = @001Parameter: @001=9a43df4e-c218-428f-a41a-ef20bd28e297

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Backup exec job engine failed to start

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