Forum Discussion

csyeow's avatar
csyeow
Level 2
16 years ago

backup exec linux agent version 12 ( RALUS ) connection lost during backup

  environment   window 2003 R2 sp2 ==> backup exec window server 12 sp1 ( live up to date ) redhat es version 4 64 bit ==> backup exec agent  12 ( version 12.0.1364.0 ) same with backup exec wind...
12.x and Earlier
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Backup and Recovery
Backup Exec
Linux
Mac OS
Anser_Arif's avatar
Anser_Arif
Level 4
16 years ago

hi,

 

1. There is no limitation limitation for backup exec 12 for file name characters.

 

2. You can login to https://mysupport.symantec.com/index.html to create a new case for support from Symantec.

 

Now, looking at this issue, please follow this:

 

  • Go to linux box and make sure the VRTSralus service is stopped.
  • Run the command: /opt/VRTSralus/bin/beremote --log-file-auto
  • Run the backup again from Backup Exec console.
  • As soon as the backup fails, go to the linux box and post the contents of the file <servername>-beremote00**.log file under the folder /var/VRTSralus.

 

 

Regards,

Anser Ahmad Arif.