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johnny55's avatar
johnny55
Level 3
9 years ago

Backup Exec Multiple VTL Licensing Issue

We are receiving warning messages that say "This server has one or more virtual tape librariies that are configured to use multiple drives that are not licensed for unlimited drive support." Our server only has 1 VTL so I'm not sure why we are experiencing issues. The screenshot below shows the error, any advice on how to resolve this? Thank you.

Robotic Library.png

15
Backup and Recovery
Backup Exec
Windows Server (2003-2008)

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  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    9 years ago

    What VTL are you using? 

    How many tape drives in it?

    What robotic library inquiry string is the VTL configured for?

    Do you have a VUDO license for the VTL?

  • johnny55's avatar
    johnny55
    Level 3
    9 years ago

    An AWS Medium Changer Gateway with 10 tapes. The inquiry string is "AWS     Gateway-VTL     0100" and all licenses that we have are listed below:

    Licenses.PNG

  • johnny55's avatar
    johnny55
    Level 3
    9 years ago

    Thank you Larry, I'm reaching out to our Symantec rep to get this resolved.