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Alex_Leung's avatar
Alex_Leung
Level 3
16 years ago

Backup Exec Remote Agent stuck in "starting" state

I am trying to deploy the Backup Exec Remote Agent (version 12) onto a Windows 2000 SP4 server. I haven't had any other problems doing this for dozens of other servers except this one. I've tried pus...
  • Alex_Leung's avatar
    16 years ago

    BTW, I managed to get it to work.

     

    See here:

    https://forums.symantec.com/syment/board/message?board.id=115&message.id=12591

     

    In case the link doesn't work:

    Go ahead and try going through these steps on the server(s) where the remote agent is stuck in a starting state.

    There are two ways through which this can be resolved.
    Kill the Beremote.exe from Task manager.
    1 ) Make Microsoft Outlook as default mail client.
    Restart the Remote agent service. If the service still goes into starting state, reboot the server.
    2) Open the Windows Registry Editor by entering Regedt32.exe via Start | Run
    Browse to \HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
    Rename PreFirstRun to PreFirstRunold
    Restart the Remote agent service. If the service still goes into starting state, reboot the server.