'Backup Exec Remote Agent' terminates unexpectedly

Hi, Couple of things you can try: 1. Uninstalling the RAWS agent and reinstalling it via push-install from the media server. 2. Making sure no AV is scanning/blocking beremote.exe, and if so, put in an exclusion for it. 3. Making sure that the media server is fully patched & that these patches have been push-installed to any remote servers you might have. Thanks!

When do you get this. During a backup/browse of the SQL Server. Is the crash random. When did the Issue start occuring. Were there any changes done to the setup (any patches etc.). Also  try the above steps, if you still get a failure please upload a beremote dump and remote agent debug from the above system which is seing the crash.

generate dump : http://www.symantec.com/docs/TECH38846

debug (media server and sql server) -  open regedit

HKey_Local_Machine\Software\Symantec\Backup Exec for Windows\Backup Exec\Engine\Logging

Set CreateDebugLog to 1 (the debug logs will be created in raws install path\logs)

CraigV & Gurvinder, thank you very much for your responses. I have attempted to re-install RAWS via push-install from the media server, but it keeps failing. Attached is a copy of the log file. In the log file, there is a warning that indicates I don't have write access to the Program Files directory of the target server, but I have verified that this is not true; the domain administrator account I am using does in fact have the necessary permissions.

The crash is not random and it occurs anytime I try to do a backup, which is every Saturday. This problem first occured on October 27, 2012. No changes were done to the target server or the media server to create this problem.

You can try this:

1. If there is an AV on the server in question, turn it off & try again.

2. try running BE with elevated privileges. Right-click the executable (Desktop/Start Menu) and choose Run As...

Thanks!

1. The AV on the server & firewall have been disabled.

2. Running Backup Exec with elevated privileges does not make a difference.

OK...

1. If you run a manual backup using the same job does it crash?

2. Have you tried to uninstall the RAWS agent and install it again using a different domain admin account?

Thanks!

1. If I run a manual backup, the job succeeds.

2. I have tried with another user account, but I have the same problem.

What is the version of SQL that you are using?  You did not specify whether you are using BE 12 or BE 12.5.  Check the appropriate SCL's below to ensure that your version of SQL is supported.

BE 12.5 Software (SCL)

BE 12.0 Software (SCL)

Check if system has full control. Also are you able to Install raws locally (copying the raws folder and installing it manually on the sql server)

 

01-08-2013,11:49:27 : The current user does not have write access to the C:\Program Files directory. 
01-08-2013,11:49:27 : The install could not verify that the user has rights to required install folders.

Regarding the crash will need the crash dump to check what may be causing the problem

...if it runs manually, then create a new selection list and stand-alone job for testing purposes. Once done, schedule that for 15 minutes time for instance, and let it run automatically.

If it succeeds, it points to some sort of corruption in either the selection list or job. In which case just transition to this.

Thanks!