Backup Jobs failed reporting a network protocol error
Hello Symantec world!
very often I have backup jobs failed and the reporting erros in job log is the following:
The Backup Exec server was unable to connect to remote machine (Server Name) using protocol IPv4.
Can someone expains to me why is this happen. Certainly in job options I have double, triple and so on check the settings and one thing is sure: the setting for protocols is set to use any available network.protocol.
Any help is much appreciated
I found a workaround solution to my problem by activating the error Handling-Rules.
More specificaly when I enabled the
Network-Server-Resource errors rules (by having them to retry the operation for 2 more times every 10 min.) all my jobs were completed succesfully even when they failed the first time.
Possibly the source of the problem had to do with network and/ord DNS issues (in the first place) so until I find the real origin of the problem I applied this technique which is working just fine for the last couple of months.