Forum Discussion
Larry_Fine
14 years agoLevel 6
I suggest contacting HP tech support for an analysis of your drive and media.
1. After installing L&TT, open the utility to scan the bus
2. Once the drive is found under the 'Drives' hive, select it
a. If the drive is not found, stop any application(s) that may have it locked
b. Eject any media from the drive
3. Select the 'support' icon from across the top of the screen
4. Select the 'Extract Device Data' option and wait for the process to complete
5. Select the 'Save Support Ticket' option and chose a location to store the log
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