Forum Discussion

stonek's avatar
stonek
Level 2
11 years ago

BackupExec 2014 not seeing HP MSL 2024 SCSI tape library

Hi, I cannot force BackupExec 2014 to see my robotic library HP MSL 2024 with one Ultrium-3 drive. BE sees the Ultrium-3 drive only, not the library. Reinstallation of whole BackupExec 2014 did not w...
Backup and Recovery
Backup Exec
Installing
Troubleshooting
Windows Server (2003-2008)
  • Larry_Fine's avatar
    Larry_Fine
    11 years ago

    03:00:04:00 01 2147483646 \\?\scsi#sequential&ven_hp&prod_ultrium_3-scsi#8&894
    225b&0&000400#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}

    I think this is the key to your issue.  BE doesn't like that huge tape handle number.

    I would suggest deleting the keys HKey_Local_Machine\System\CurrentControlSet\Control\Tape\Persistence and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\MChgr\Persistence (or set them to 0), then reboot the server.  BE should be happy with low \TapeX, \ChangerX and/or \scsiX numbers.

Larry_Fine's avatar
Larry_Fine
Level 6
11 years ago

03:00:04:00 01 2147483646 \\?\scsi#sequential&ven_hp&prod_ultrium_3-scsi#8&894
225b&0&000400#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}

I think this is the key to your issue.  BE doesn't like that huge tape handle number.

I would suggest deleting the keys HKey_Local_Machine\System\CurrentControlSet\Control\Tape\Persistence and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\MChgr\Persistence (or set them to 0), then reboot the server.  BE should be happy with low \TapeX, \ChangerX and/or \scsiX numbers.