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CCWW's avatar
CCWW
Level 4
6 years ago

BE 20.3 constant UI "Not Responding"

Never had an issue with the Backup Exec UI before but since 20.3 the interface hangs pretty constantly. If I wait long enough it'll eventually come back. Anyone else seeing this?

7 Replies

    • CCWW's avatar
      CCWW
      Level 4

      I don't recall if it occurred with 20.1 but it's certainly possible. It's really bad with 20.3. Server has 2 CPU sockets, 8 cores for each CPU, 16GB of RAM. Nothing is using the CPU at all when this happens and RAM use is very low. Doesn't seem to be a resource issue.

      • steves_2's avatar
        steves_2
        Level 4

        I find i can replicate the problem sometimes by pressing f5 on any of the tabs.

  • We have seen some issues with our beremote process using 100% CPU on certain Dell servers (which we have been researching with Dell)

     

    However this does not seem to match your description - as such I encourage you to log formal support cases for a proper investigation

  • I am getting the same issue with backup exec 22.0 installed on windows server 2016. The application GUI goes to not responding after sometime it comes back and it constantly repeating.

    i have tried every solution which i have researched but not working anyone.