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Symanticus's avatar
Symanticus
Level 6
14 years ago

BE 2010 R2 - SharePoint Server 2007 agent backup error ?

Hi Everyone,
I've just upgraded the Agent for my SharePoint Server 2007 SP2 with the latest BE 2010 R2 agent then i reboot the server, However the job is always failing with the following error message:

The job failed with the following error: A failure occurred querying the Writer status.

Backup- MOSSDEV01.domain.com\MOSSDB
Database \master was not found, or could not be accessed.
Database \model was not found, or could not be accessed.
Database \msdb was not found, or could not be accessed.
Database \ReportServer$MOSSDB was not found, or could not be accessed.
Database \ReportServer$MOSSDBTempDB was not found, or could not be accessed.
Database \SPDiagDiagnoseMOSSDEV01 was not found, or could not be accessed.
 
Backup
V-79-57344-65233 - AOFO: Initialization failure on: "\\MOSSDEV01.domain.com\Shadow?Copy?Components". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.
Check the Windows Event Viewer for details.
Writer Name: Windows Management Instrumentation, Writer ID: {A6AD56C2-B509-4E6C-BB19-49D8F43532F0}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).
V-79-57344-65233 - AOFO: Initialization failure on: "\\MOSSDEV01.domain.com\System?State". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.
Check the Windows Event Viewer for details.
Writer Name: Automated System Recovery, Writer ID: {BE000CBE-11FE-4426-9C58-531AA6355FC4}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).
Writer Name: COM+ Class Registration Database, Writer ID: {542DA469-D3E1-473C-9F4F-7847F01FC64F}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).
Writer Name: Internet Information Services, Writer ID: {2A40FD15-DFCA-4AA8-A654-1F8C654603F6}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).
Writer Name: Internet Information Services, Writer ID: {59B1F0CF-90EF-465F-9609-6CA8B2938366}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).
Writer Name: Registry, Writer ID: {AFBAB4A2-367D-4D15-A586-71DBB18F8485}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).
Writer Name: System Files, Writer ID: {E8132975-6F93-4464-A53E-1050253AE220}, Last error: The VSS Writer timed out (0x800423f2), State: Failed during freeze operation (9).
 
2010
Agent for Microsoft SharePoint
Agents
Backing Up
Backup and Recovery
Backup Exec
Error messages
MS Sharepoint
Troubleshooting
Windows
  • Symanticus's avatar
    Symanticus
    14 years ago

    Here's the solution from the Symantec Advance Response team:

    Make sure that the BE logon admin right in the Backup Exec is the same as the Farm Admin account and SQL Server DB Owner.

6 Replies

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  • Gurvinder's avatar
    Gurvinder
    Moderator
    14 years ago

    If you are using the sharepoint agent then add the web server to the Microsoft Sharepoint Server Farms in BE Selection and backup from there

  • Symanticus's avatar
    Symanticus
    Level 6
    14 years ago
    Hi Gur,

    i got this error message when i try to add the farm into the selection list.

    Add Server Farm Error
    None of the Web servers for the specified server farm could be accessed.

    any other idea please ?
  • frizzlefry's avatar
    frizzlefry
    Level 3
    14 years ago

    Hello Albert,

     

    Did you ever get this resolved? We "upgraded" to 2010 R2 and our sharepoint agent stopped working as well. Cannot add the SharePoint Farm we were backing up for months with BE 2010.

  • Neil_Marshall's avatar
    Neil_Marshall
    Level 3
    14 years ago

    Just upgraded to 2010 R2 and now I am unable to select my sharepoint 2010 foundation server. I get the same error as Albert.

    Has anyone managed to resolve this issue?

  • Symanticus's avatar
    Symanticus
    Level 6
    14 years ago

    glad to hear that I'm not alone in this case. It only happens on MOSS 2007 SP2 but not on the new SharePoint Server 2010 

  • Symanticus's avatar
    Symanticus
    Level 6
    14 years ago

    Here's the solution from the Symantec Advance Response team:

    Make sure that the BE logon admin right in the Backup Exec is the same as the Farm Admin account and SQL Server DB Owner.