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Adam_Bailey's avatar
Adam_Bailey
18 years ago

Bluescreen with 11d

Hello,

I have a Dell 1750, AdaptecSCSI, IBM LTO3 (Ultrium TD3) and Dell 124T (PV Dell 124T) autoloader, all of which are on the 11 HCL. I am able to run a backup using std NTbackup. As soon as I load the backup exec server service and run any tape related job, the server blue screens. I get the following in the server event log

Error code 000000d1, parameter1 20202020, parameter2 00000002, parameter3 00000000, parameter4 f7366429.

The blue screen mentions a device IRQ error. I have tried using both the native and Symantec drivers for the Tape Device (by reinstalling!).

No I havent been able to install the hotfix because the server bluescreen when I attempt this also.

Has anyone bumped into this one. I am very keen to sort this out.

Thanks,

Adam
11.x and Earlier
Backup and Recovery
Backup Exec

5 Replies

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  • DeniseOfBE's avatar
    DeniseOfBE
    Level 2
    18 years ago
    Are there any errors in the Windows event log prior to the blue screen?
  • Simon_1976's avatar
    Simon_1976
    Level 4
    18 years ago
    you'd better disable the removable storage service when you using backup exec.
  • Jan_Rockstedt's avatar
    Jan_Rockstedt
    Level 3
    18 years ago
    Hi,

    My sugestion is, run the update cd from dell.

    http://support.euro.dell.com/support/downloads/format.aspx?c=se&l=sv&s=lca&SystemID=PWE_PNT_XEO_1750&os=WNET&osl=EN&deviceid=9796&typecnt=1&libid=36&releaseid=R136532&vercnt=7

    //Jan Rockstedt
  • Joshua_Small's avatar
    Joshua_Small
    Level 6
    18 years ago
    I assume this is a Windows 2003 server?
    Have you applied SP1? It makes a lot of fixes to storport.sys.

    When you install the Symantec tape drivers, did you choose the "plug and play" version?