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Katrin_R_ckbrod's avatar
Katrin_R_ckbrod
Level 3
14 years ago

Bluescreen from vxio.sys

Hello,

 

we have a Win2008R2 Microsoft Cluster with Storage Foundation 5.1 and the cluster Option.

Tonight one of the Cluster nodes restart with Bluescreen. My debugger said:

Probably caused by : vxio.sys ( vxio+56ba ).

-> I have attached the Minidump file.

 

Are there known issues or hotfixes? Is there a seperate log for Storage Foundation?

Thank you very much.

Katrin Rückbrod

business continuity
Failover
High availability
Storage Foundation for Windows
Windows
  • Marianne's avatar
    Marianne
    14 years ago

    We have recently upgraded a customer to SF5.1 SP2 to fix Etract Incident 2024086.

    See p.155  of Release Notes:

    Vxio.sys crashes with bugcheck ID 0x3b

     

    It might be a good idea to log a support call in any case. You will be asked for Vxexplorer output as well: URL http://www.symantec.com/docs/TECH83192

     

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  • Wally_Heim's avatar
    Wally_Heim
    Level 6
    14 years ago

    Hi Karrin,

     

    I would recommend opening a case with Symantec Technical Support.  They will be able to review the memory dump and if needed engage the SFW development team to identify the cause of the issue.

     

    Thanks,

    Wally

  • Marianne's avatar
    Marianne
    Level 6
    14 years ago

    We have recently upgraded a customer to SF5.1 SP2 to fix Etract Incident 2024086.

    See p.155  of Release Notes:

    Vxio.sys crashes with bugcheck ID 0x3b

     

    It might be a good idea to log a support call in any case. You will be asked for Vxexplorer output as well: URL http://www.symantec.com/docs/TECH83192