Forum Discussion

reberel's avatar
reberel
Level 3
10 years ago

Cannot add new tape drive to Backup Exec

Hello, I am using a Dell TL4000 tape library. It has 4 drives and 4 magazines. Recently, one of the drives went bad. I bought a new drive, replaced the bad drive and restarted the library. The Del...
  • pkh's avatar
    10 years ago

    1) Go to the BE installation directory and use tapeinst.exe to delete all occurances of both the old and the new tape drives and tape libraries

    2) Stop the media server and the library

    3) Start the tape library

    4) Start the media server

    5) Ensure that the library and tape drive is recognised and functioning correctly in the Windows Device Manager. The library should appear as an Unknown Medium Changer with a Microsoft driver and the tape drive should have a Symantec driver.


    6) In BE, install the library if necessary.  Go to Tools --> Wizards ---> Device Configuration Wizard to do so.

    7) Target your jobs to some other device, save it and then target it to the tape library again.