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spinnetho's avatar
spinnetho
Level 3
15 years ago

Cannot recreate deduplication storage folder

After som initil trobule we decided to "start over" and deleted the deduplication storage folder 1 in order to recreate it, we even formatted the iscsi disk target.
Now we cant recreate deduplication storage folder, nomatter what name it pops up with error saying "a deduplication storage folder with that name already exists"

What to do                 

2010
Backing Up
Backup and Recovery
Backup Exec
Error messages
Managing Backup Devices
  • spinnetho's avatar
    spinnetho
    15 years ago
    ok, finally after having Tech from Symantec online for 3 hours we managed to get this up and running.

    It took some playing around with beutil, where the database was recreated from scratch (i choose to keep the database as i reinstalled)

    initially that made small difference since another slightly different error message came up, trying to create dedup folder.
    After waiting 45 minutes for 3. level supporter, when he finally came onto the server, everything worked, and we had'nt changed a bit since 2.level gave up and ran a begather-.. so either the begatjer process changed something, or the server fixed itself... spooky.

    my belief is that the database flush fixed it. and that it needed time for some strange reason to work.

    thanks for your assitance sym_techie

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  • spinnetho's avatar
    spinnetho
    Level 3
    15 years ago
    Turns out the option is also cheked under trials options, and i cannot uncheck it.... ??? strange...

    The option dissappears as it should under licensed options, but stays under trials options...
  • Symc_Techie's avatar
    Symc_Techie
    Level 5
    15 years ago
    Could you attach a screenshot of License Information from Help->About->License Information?
  • spinnetho's avatar
    spinnetho
    Level 3
    15 years ago
    have tried repair.. now trying to reinstall Backup Exec 2010.. Shocked that this should be nesscesary..
    Product does'nt seem fully matured.
  • Symc_Techie's avatar
    Symc_Techie
    Level 5
    15 years ago
    Hmmm.. Shouldnt really need to do this. Ideally, uninstalling/reinstalling the Deduplication option should do it for you. That too should be ideally the last option. Now that you have removed it, we cannot really try any more things. Hopefully, everything should be fine after reinstall.
  • spinnetho's avatar
    spinnetho
    Level 3
    15 years ago
    reinstalling is a loooong process, including installing, disabling all services, rebooting applying hotfix 339930, rebooting etc... zzZZZzzz

    will update soon here.
  • spinnetho's avatar
    spinnetho
    Level 3
    15 years ago
    ok, finally after having Tech from Symantec online for 3 hours we managed to get this up and running.

    It took some playing around with beutil, where the database was recreated from scratch (i choose to keep the database as i reinstalled)

    initially that made small difference since another slightly different error message came up, trying to create dedup folder.
    After waiting 45 minutes for 3. level supporter, when he finally came onto the server, everything worked, and we had'nt changed a bit since 2.level gave up and ran a begather-.. so either the begatjer process changed something, or the server fixed itself... spooky.

    my belief is that the database flush fixed it. and that it needed time for some strange reason to work.

    thanks for your assitance sym_techie
  • Symc_Techie's avatar
    Symc_Techie
    Level 5
    15 years ago
    Thats nice to know that the problem is resolved now. I was wondering if you could flush your BEDB and hence didnt recommend it to you. Anyway, it is good to know that everything is working now.