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Antonio_Castro's avatar
Antonio_Castro
Level 4
5 years ago

Unable to create the deduplication disk storage

Hello
I have a problem with a backup exec appliance 3600R4.
This appliance is a MBE, member of a CAS Console. I need to change it domain so I delete this appliance from CAS Console but after complete the process, the storage tab in the appliance is empty, the deduplication disk literally dissapear:

 


We try to recreate the deduplication disk but we receive this message:

Can you help me please?

Thanks!

15
3600r4
appliance
backupexec
Windows Server 2008 R2
  • Gurvinder's avatar
    Gurvinder
    5 years ago

    deletion of Sdrv OST tape drive which are showing on the console and the PureDisk:dedupefoldername entry in Device table takes care of the issue

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  • Gurvinder's avatar
    Gurvinder
    Moderator
    5 years ago

    Are you trying to import the dedupe when the appliance is standalone ( i.e. removed from CAS) or when it is part of the CAS.

    If standalone and you are getting that error , that means the same name is existing in applianceservername\bkupexec ---> BEDB ----> device table and when you provide the same name, it complains that the name allready exists. So you can try importing by giving another name and see if it works. Else you will need to connect to BKUPEXEC instance and check BEDB -> device table , take out those old entries and then try to reimport.

     

    If the Appliance is still connected to the CAS, then the removal of appliance dedupe name will need to be done from the CAS\BKUPEXEC Instance -> BEDB --> device table. In any case try to first attempt with not using the old name and see if the import goes through.

     

    • Antonio_Castro's avatar
      Antonio_Castro
      Level 4
      5 years ago

      Hi Gurvinder
      The MBE is stand alone.

      First, we try reimport the dedupe changing the name, from "Appliance_Dedupe_MX-GT01-B001" to "Appliance_Dedupe_MX-GT01-B001_Disk" but the error persist.

      Then, we delete all entries "Appliance_Dedupe_MX-GT01-B001" on the Device table of the BEDB and we retry the import but is failing with this message:

      Please your support.

      Thanks friend.

      • Gurvinder's avatar
        Gurvinder
        Moderator
        5 years ago
        You would have a Puredisk: Appliance_Dedupe_MX-GT01-B001 entry , along with Appliance_Dedupe_MX-GT01-B001:1
        Appliance_Dedupe_MX-GT01-B001:2 etc...

        Need to delete all of them. Then restart BE services and retry the import.