Forum Discussion

SaleemSadique's avatar
SaleemSadique
Level 2
9 years ago

Can't upgrade from Backup Exec 2012 SP4 to 2015 due to deduplication option

ISSUE : Message Displays' While upgrading From BE 2012 SP4 to BE 15 

MESSAGE : Deduplication Option is no longer licensed in this upgrade. You may not remove the license during the upgrade. To continue, either add a serial number for Deduplication Option, upgrade as trial, or remove the option in the previous version, then continue the upgrade 

dedupe.jpg

Solution: Open regedit, navigate to: HKLM\SOFTWARE\Symantec\... 

Delete the \Puredisk\ registry key and it's child \Puredisk\Agent\. 

If you have never installed, trialed, used or licensed dedupe at all these keys will be completely empty of values 

Quit and re-run the Installation. The wizard should continue past this point and straight to the options screen. This should allow you to install/upgrade BE 15 with licenses the first time, without having to go through the trial install first.

You are good to go  

15
Agents
Backup and Recovery
Backup Exec
Compatibility
Error messages
Installing
Licensing
Tip-How to
Training
  • CraigV's avatar
    CraigV
    Moderator
    9 years ago

    ...you should be adding this in as a Blog:

    https://www.veritas.com/community/blogs/discover

    Thanks!

  • pkh's avatar
    pkh
    Moderator
    9 years ago
    There is already a blog for this work around
  • SaleemSadique's avatar
    SaleemSadique
    Level 2
    9 years ago

    Thanks pkh, I', totally new to this Veritas community, was not awear where should my post go.....