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CAMILONOVOA's avatar
CAMILONOVOA
Level 3
14 years ago

DRIVE OFFLINE

HI
 
I followed step by step this article http://www.symantec.com/business/support/index?page=content&id=TECH24414&actp=search&viewlocale=en_US&searchid=1285176495535 and problem persists. My Powervault 124T LTO2 drive works perfectly and I checked using NTBACKUP. When you try to manage the unit SYMANTEC BackupExec 11D the unit is offline.
 
The last configuration I have done is change my LTO2 DRIVE PowerVault currently has a DRIVE QUANTUM CL1001 is the same reference
Originally the unit next PV124T (CL400 LTO2).
 
I need your help.
11.x and Earlier
Backup and Recovery
Backup Exec
Compatibility
Configuring
Installing
  • Larry_Fine's avatar
    Larry_Fine
    14 years ago

    I suggest disabling your tape library and drive in BE (right click | uncheck 'enable"), deleting your tape library and drive from the BE GUI, stop the BE services.  Make sure the tape library and drive are in the Windows device manager, then start BE services and let it detect your current hardware.

    If the device goes offline again, please check the adamm.log file for reasons.

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  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    14 years ago

    Are you sure you deleted the devices and had BE rediscover them?  This log has me curious.  Where you have a "1003", I think you should have a "1011" (or vice versa), as it appears that the library isn't thinking that the drive is associated with that library.  With a single drive library, you should only have TWO device IDs... your log shows THREE unique IDs.

    ------------------- -------------------------------------------------------------------------------

    0004:0000:0006:0000 Device Name "\\.\Tape0"
    Secondary Name "\\?\scsi#sequential&ven_certance&prod_ultrium_2&rev_1914#6&73f2152&1&060#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
    Primary Inquiry "CERTANCEULTRIUM 2 1914"
    Serial Number "CERTANCEULTRIUM 2 JK10Z9Q"
    Device Flags KSCSI, SN(TYPE 1)
    Device State 3, Online

    Device IDs 1011, {1B8A754F-F3A9-4894-B933-9BD0BD0DE7A5}
    Device Name "CERTANCE 1"
    Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"
    Device Features 0x000BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR
    Device Element 0, 0

    0004:0000:0006:0001 Device Name "\\.\MediumChanger0"
    Secondary Name "\\.\Changer0"
    Primary Inquiry "DELL PV-124T 0080"
    Secondary Inquiry "DELL PV-124T 0080"
    Serial Number "DELL PV-124T CH6FC21306"
    Device Flags KSCSI, SN(TYPE 1)
    Device State 3, Online

    Device IDs 1002, {9C4D621A-3AF1-4A62-A2D0-63DCC9BF6DE1}
    Device Name "PowerVault 124T"
    Device Type 2131755008, "CHANGER FS=1"
    Device Features 0x0035784A: EMBM,INSMC,MSTS,PT,PMA,RMP,RRD,SMCAE,TEI,IIE,IMSMC
    1st Slot Number 1
    Number Of Slots 16
    Portal Slots 0
    Import/Export Manual

    Drive Element 0 1003, ""

    ------------------- -------------------------------------------------------------------------------

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    14 years ago

    You are not using iSCSI, so you can ignore the iSCSI comments and sections of the log.

  • CAMILONOVOA's avatar
    CAMILONOVOA
    Level 3
    14 years ago

     

    Look what I did now:
     
    1. Delete all drives and re-install with tapeinst.exe
     
    2. In the device manager the driver is configured as:
        QUANTUM LTO2 TAPE DRIVE
        MANUFACTURER: Certance
        DRIVER PROVIDER: SYMANTEC CORPORATION
     
    3. Restart BackupExec
     
    4. ADAMM.LOG complete
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    [4028] 09/23/10 14:52:15.606 Adamm Log Started! ("SRVBTABCK01", 1000, {4D1BCEC1-243C-4774-838D-8FEAC9549415})
     
    Adamm Info: Version 11.0, Build 6235, 32bit
     
    OS Info: Windows NT 5.2, Build 3790, Service Pack 2
     
    Database Driver Info: SQLSRV32.DLL, 03.86.3959
    Database Server Info: Server Name = "SRVBTABCK01", Active Node = ""
    Database Connection String: "DRIVER=SQL Server;SERVER=srvbtabck01\BkupExec;DATABASE=BEDB;App=BEWS PVL"
     
    DateTimeSync: Local = 2010/09/23 14:52:15, System = 2010/09/23 19:52:15 GMT, Database = 2010/09/23 19:52:15 GMT
     
    Shared Storage Authorization: No
    TSM Authorization: Yes
    Library Expansion Options: 1
     
    [5884] 09/23/10 14:52:15.668 Read Device Records - start 
     
    [5884] 09/23/10 14:52:15.715 Read Device Records - end
     
    [5884] 09/23/10 14:52:15.793 iSCSI Discovery - start 
     
    The iSCSI initiator software does not appear to be installed on this system
     
    [5884] 09/23/10 14:52:15.793 iSCSI Discovery - end 
     
    [5884] 09/23/10 14:52:16.042 Read NDMP Server Records - start 
     
    [5884] 09/23/10 14:52:16.105 Read NDMP Server Records - end
     
    [5884] 09/23/10 14:52:16.105 DeviceIo Discovery - start
     
    [5884] 09/23/10 14:52:16.105 DeviceIo Discovery - end
     
    [5884] 09/23/10 14:52:16.105 DeviceIo Devices:
     
    Scsi Address
    Prt :Bus :Tar :Lun   Attributes
    -------------------  -------------------------------------------------------------------------------
     
     
    -------------------  -------------------------------------------------------------------------------
     
    [5884] 09/23/10 14:52:16.105 Device Registry:
     
    Scsi Address
    Prt :Bus :Tar :Lun   Attributes
    -------------------  -------------------------------------------------------------------------------
     
    0000:0000:0000:0000  "atapi", (Port Driver)
     
    -------------------  -------------------------------------------------------------------------------
     
    0001:0000:0000:0000  "atapi", (Port Driver)
     
    -------------------  -------------------------------------------------------------------------------
     
    0002:0000:0000:0000  "mraid35x", (Port Driver)
     
    -------------------  -------------------------------------------------------------------------------
     
    0003:0000:0000:0000  "adpu160m", (Port Driver)
     
    -------------------  -------------------------------------------------------------------------------
     
    0004:0000:0000:0000  "adpu160m", (Port Driver)
    0004:0000:0006:0000  "CERTANCEULTRIUM 2       1914", (Tape Device), "\\.\Tape0"
    0004:0000:0006:0001  "DELL    PV-124T         0080", (Changer Device), "\\.\MediumChanger0"
     
    -------------------  -------------------------------------------------------------------------------
     
    [5884] 09/23/10 14:52:16.105 PnP Device Paths:
     
    Scsi Address
    Prt     :Bus     :Tar     :Lun       Device Path
    -----------------------------------  ---------------------------------------------------------------
     
    00000004:00000000:00000006:00000000  \\?\scsi#sequential&ven_certance&prod_ultrium_2&rev_1914#6&73f2152&1&060#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
     
    -----------------------------------  ---------------------------------------------------------------
     
    [5884] 09/23/10 14:52:16.105 Read Device Inquiries - start
     
    [5884] 09/23/10 14:52:16.105 Device: \\.\Tape0
    [5884] 09/23/10 14:52:16.620 Device: \\.\MediumChanger0
     
    [5884] 09/23/10 14:52:17.587 Read Device Inquiries - end
     
    [5884] 09/23/10 14:52:17.587 Serialize Devices:
     
    [5884] 09/23/10 14:52:18.460 Device Discovery:
     
    Scsi Address
    Prt :Bus :Tar :Lun   Attributes
    -------------------  -------------------------------------------------------------------------------
     
    0004:0000:0006:0000  Device Name             "\\.\Tape0"
                         Secondary Name          "\\?\scsi#sequential&ven_certance&prod_ultrium_2&rev_1914#6&73f2152&1&060#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
                         Primary Inquiry         "CERTANCEULTRIUM 2       1914"
                         Serial Number           "CERTANCEULTRIUM 2        JK10Z9Q"
                         Device Flags            KSCSI, SN(TYPE 1)
                         Device State            3, Online
     
                         Device IDs              1011, {1B8A754F-F3A9-4894-B933-9BD0BD0DE7A5}
                         Device Name             "CERTANCE 1"
                         Device Type             134283265, "LTO 64K (64K,10,0,E,HU)"
                         Device Features         0x000BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR
                         Device Element          0, 0
     
    0004:0000:0006:0001  Device Name             "\\.\MediumChanger0"
                         Secondary Name          "\\.\Changer0"
                         Primary Inquiry         "DELL    PV-124T         0080"
                         Secondary Inquiry       "DELL    PV-124T         0080"
                         Serial Number           "DELL    PV-124T         CH6FC21306"
                         Device Flags            KSCSI, SN(TYPE 1)
                         Device State            3, Online
     
                         Device IDs              1002, {9C4D621A-3AF1-4A62-A2D0-63DCC9BF6DE1}
                         Device Name             "PowerVault 124T"
                         Device Type             2131755008, "CHANGER FS=1"
                         Device Features         0x0035784A: EMBM,INSMC,MSTS,PT,PMA,RMP,RRD,SMCAE,TEI,IIE,IMSMC
                         1st Slot Number         1
                         Number Of Slots         16
                         Portal Slots            0
                         Import/Export           Manual
     
                         Drive Element 0         1003, ""
     
    -------------------  -------------------------------------------------------------------------------
     
    [5884] 09/23/10 14:52:18.647 Start Rsm Support:
     
    [5884] 09/23/10 14:52:18.772 Device Discovery End:
     
     
    5. En BE active alerts error: The device, \ Device \ Scsi \ adpu160m2, is not ready for access yet.
     
    6. And drive offline
  • CAMILONOVOA's avatar
    CAMILONOVOA
    Level 3
    14 years ago

     

    Look what I did now:
     
    1. Delete all drives and re-install with tapeinst.exe
    2. In the device manager the driver is configured as:
        QUANTUM LTO2 TAPE DRIVE
        MANUFACTURER: Certance
        DRIVER PROVIDER: SYMANTEC CORPORATION
    3. Restart BackupExec
    4. ADAMM.LOG complete
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    [4028] 09/23/10 14:52:15.606 Adamm Log Started! ("SRVBTABCK01", 1000, {4D1BCEC1-243C-4774-838D-8FEAC9549415})
    Adamm Info: Version 11.0, Build 6235, 32bit
    OS Info: Windows NT 5.2, Build 3790, Service Pack 2
    Database Driver Info: SQLSRV32.DLL, 03.86.3959
    Database Server Info: Server Name = "SRVBTABCK01", Active Node = ""
    Database Connection String: "DRIVER=SQL Server;SERVER=srvbtabck01\BkupExec;DATABASE=BEDB;App=BEWS PVL"
     
    DateTimeSync: Local = 2010/09/23 14:52:15, System = 2010/09/23 19:52:15 GMT, Database = 2010/09/23 19:52:15 GMT
     
    Shared Storage Authorization: No
    TSM Authorization: Yes
    Library Expansion Options: 1
     
    [5884] 09/23/10 14:52:15.668 Read Device Records - start 
    [5884] 09/23/10 14:52:15.715 Read Device Records - end
    [5884] 09/23/10 14:52:15.793 iSCSI Discovery - start 
    The iSCSI initiator software does not appear to be installed on this system
    [5884] 09/23/10 14:52:15.793 iSCSI Discovery - end 
    [5884] 09/23/10 14:52:16.042 Read NDMP Server Records - start 
    [5884] 09/23/10 14:52:16.105 Read NDMP Server Records - end
    [5884] 09/23/10 14:52:16.105 DeviceIo Discovery - start
    [5884] 09/23/10 14:52:16.105 DeviceIo Discovery - end
    [5884] 09/23/10 14:52:16.105 DeviceIo Devices:
    Scsi Address
    Prt :Bus :Tar :Lun   Attributes
    -------------------  -------------------------------------------------------------------------------
    -------------------  -------------------------------------------------------------------------------
    [5884] 09/23/10 14:52:16.105 Device Registry:
    Scsi Address
    Prt :Bus :Tar :Lun   Attributes
    -------------------  -------------------------------------------------------------------------------
    0000:0000:0000:0000  "atapi", (Port Driver)
    -------------------  -------------------------------------------------------------------------------
    0001:0000:0000:0000  "atapi", (Port Driver)
    -------------------  -------------------------------------------------------------------------------
    0002:0000:0000:0000  "mraid35x", (Port Driver)
    -------------------  -------------------------------------------------------------------------------
    0003:0000:0000:0000  "adpu160m", (Port Driver)
    -------------------  -------------------------------------------------------------------------------
    0004:0000:0000:0000  "adpu160m", (Port Driver)
    0004:0000:0006:0000  "CERTANCEULTRIUM 2       1914", (Tape Device), "\\.\Tape0"
    0004:0000:0006:0001  "DELL    PV-124T         0080", (Changer Device), "\\.\MediumChanger0"
    -------------------  -------------------------------------------------------------------------------
    [5884] 09/23/10 14:52:16.105 PnP Device Paths:
    Scsi Address
    Prt     :Bus     :Tar     :Lun       Device Path
    -----------------------------------  ---------------------------------------------------------------
    00000004:00000000:00000006:00000000  \\?\scsi#sequential&ven_certance&prod_ultrium_2&rev_1914#6&73f2152&1&060#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}
    -----------------------------------  ---------------------------------------------------------------
    [5884] 09/23/10 14:52:16.105 Read Device Inquiries - start
    [5884] 09/23/10 14:52:16.105 Device: \\.\Tape0
    [5884] 09/23/10 14:52:16.620 Device: \\.\MediumChanger0
    [5884] 09/23/10 14:52:17.587 Read Device Inquiries - end
    [5884] 09/23/10 14:52:17.587 Serialize Devices:
    [5884] 09/23/10 14:52:18.460 Device Discovery:
    Scsi Address
    Prt :Bus :Tar :Lun   Attributes
    -------------------  -------------------------------------------------------------------------------
    0004:0000:0006:0000  Device Name             "\\.\Tape0"
                         Secondary Name          "\\?\scsi#sequential&ven_certance&prod_ultrium_2&rev_1914#6&73f2152&1&060#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
                         Primary Inquiry         "CERTANCEULTRIUM 2       1914"
                         Serial Number           "CERTANCEULTRIUM 2        JK10Z9Q"
                         Device Flags            KSCSI, SN(TYPE 1)
                         Device State            3, Online
                         Device IDs              1011, {1B8A754F-F3A9-4894-B933-9BD0BD0DE7A5}
                         Device Name             "CERTANCE 1"
                         Device Type             134283265, "LTO 64K (64K,10,0,E,HU)"
                         Device Features         0x000BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR
                         Device Element          0, 0
    0004:0000:0006:0001  Device Name             "\\.\MediumChanger0"
                         Secondary Name          "\\.\Changer0"
                         Primary Inquiry         "DELL    PV-124T         0080"
                         Secondary Inquiry       "DELL    PV-124T         0080"
                         Serial Number           "DELL    PV-124T         CH6FC21306"
                         Device Flags            KSCSI, SN(TYPE 1)
                         Device State            3, Online
                         Device IDs              1002, {9C4D621A-3AF1-4A62-A2D0-63DCC9BF6DE1}
                         Device Name             "PowerVault 124T"
                         Device Type             2131755008, "CHANGER FS=1"
                         Device Features         0x0035784A: EMBM,INSMC,MSTS,PT,PMA,RMP,RRD,SMCAE,TEI,IIE,IMSMC
                         1st Slot Number         1
                         Number Of Slots         16
                         Portal Slots            0
                         Import/Export           Manual
                         Drive Element 0         1003, ""
    -------------------  -------------------------------------------------------------------------------
    [5884] 09/23/10 14:52:18.647 Start Rsm Support:
    [5884] 09/23/10 14:52:18.772 Device Discovery End:
     
    5. En BE active alerts error: The device, \ Device \ Scsi \ adpu160m2, is not ready for access yet.
     
    6. And drive offline
  • CAMILONOVOA's avatar
    CAMILONOVOA
    Level 3
    14 years ago

     

    Yessssssss it succeeds and I will share the solution.
     
    In BE remove all the drives, robotic units as autonomous units (do not ask me because the Drive appeared autonomous units but was there).
     
    Restart the services, install the drivers with tapeinst.exe and ready.
     
    Tks all people...
  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    14 years ago

    I am confused.  Are you saying that you did what I suggested in my first post and it solved the problem?  If so, please give credit for the solution.