Forum Discussion

chaivc's avatar
chaivc
Level 3
14 years ago

Erase tape failed

Dear all,

I'm using a Hp autoloader 1/8 ultrium 448, I 'm using backup exec version 10,

I have problem with erasing tape for my backup job, I got this error "The request could not be performed because of an I/O device error. when I check the event viewer the event ID is 34113.

Any one can help?

10.x and Earlier
Backup and Recovery
Backup Exec
Error messages
Managing Backup Devices
  • itsmeaffinity's avatar
    itsmeaffinity
    14 years ago

    Hi ,

    Yes it would be in place upgrade so you will not loose any of your existing job

     

    So please upgrade it to BE 10d 5629 & then sp5

     

    Please mark this as solved if this resolves the issue

     

    Thank You

16 Replies

Sort By
Show More
  • chaivc's avatar
    chaivc
    Level 3
    14 years ago

    I have updated the hp and LTT, it was no error found. the backup can run after I restart my server and the tape was detected. I found out there is a "storage device configuration error" in the alerts, try to search the tape driver installer for BE ver 10. 0 Rev 5484 here, but could not found a suitable one, can someone kind enough to post a link for me. my server is running windows server 2003 standard.

    thanks in advance

  • itsmeaffinity's avatar
    itsmeaffinity
    Level 6
    14 years ago

    Hi ,

     

    Please first of all upgrade your 10D to build 10d 5629 with sp4 for same please download the link below & then upgrade it to 5629 first & then install sp4 & then let me know if it works or not

     

    http://www.symantec.com/docs/TECH44023                --10d5629

     

    http://www.symantec.com/docs/TECH53335               --10d sp5

     

    Thank You

  • chaivc's avatar
    chaivc
    Level 3
    14 years ago

    just to confirm, when I upgrade the BE, will my backup job still exist after the upgrade?

  • itsmeaffinity's avatar
    itsmeaffinity
    Level 6
    14 years ago

    Hi ,

    Yes it would be in place upgrade so you will not loose any of your existing job

     

    So please upgrade it to BE 10d 5629 & then sp5

     

    Please mark this as solved if this resolves the issue

     

    Thank You

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    ...just grab a copy of your Data + Catalogs folder.

    The in-place upgrade can run into issues, and this generally affects the DB. Certainly in my experience when it does, you lose everything and have to recreate jobs, media sets etc from scratch again!

  • Ken_Putnam's avatar
    Ken_Putnam
    Level 6
    14 years ago

    the tape drive cannot detect tape in BE whenever I load a backup tape into it, unless I restart the server.

     

    do you inventory/scan  the drive when you change tapes?