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SPSAdmins's avatar
SPSAdmins
Level 3
12 years ago

Error When Restoring Individual Mailbox

I have problem when restoring individual mailbox using backup exec 2010 R3 SP2 (exchange 2010) . When i restoring individual mailbox , i got an error like this picture below

restore.jpg

I do searching how to resolve the issue like :

1. Check user credential when backup the exchange database like the member must be "Organization Management" , "Domain Admins" , "Server Management" and " Exchange Server". and also member of local administrator groups

2. User account that the backup exec use is BESA and Default account and Member type is Common, also as System Logon Account.

3. I already enable the GRT for supporting active restoring individual mailbox restore.

4. Exchange Management Tools installed on Backup Exec Server and all patches so the version is exactly same as Exchange server.

5. I already reinstall the remote agent on each exchange servers.

 

is there any solution for my problem? please help.....i'm so panic >.<

2010
Agent for Microsoft Exchange Server
Agents
Backup and Recovery
Backup Exec
Backup Exec (media server only)
Backup Exec Appliances
Backup Exec Infrastructure Manager
Granular Restore Option
Remote Agent for Windows Servers
  • CraigV's avatar
    CraigV
    12 years ago

    ...a GRT backup to tape will always stage to disk. There is no way around this.

    GRT backups to disk are on disk already so no staging takes place.

    Thanks!

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  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...if this is a GRT restore from tape, then it automatically stages to C:\Temp by default. If this is the case, check and make sure you have enough disk space free as the Information Store is big.

    If not, make a change to target this temporary staging area to a disk with enough disk space.

    Thanks!

  • theOnkar's avatar
    theOnkar
    Level 4
    12 years ago

    Make sure that the Backup Exec Service Account has an active mailbox.

    That mailbox should not be hidden in GAL [Global Address List].

    If there is any RDB [Recovery Database] created, then remove it.

     

  • SPSAdmins's avatar
    SPSAdmins
    Level 3
    12 years ago

    Hmm, by the way.. what do you mean by "active mailbox", is it can sent and receive an email?

    mailbox is appear in GAL

    no recovery database , i already remove it.

  • SPSAdmins's avatar
    SPSAdmins
    Level 3
    12 years ago

    I already tried to move the GRT destination folder to external drive on folder TEMP, but the restore still failed  with same error.

     

    any other solution?